Account Executive

Guardian Travel Group; United States; Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical

Vision

401(k) with up to 4% match

PTO 28 days per year

Holidays & personal days

Travel opportunities

Job summary

Guardian Travel Group is seeking an Account Executive to bridge client needs with operations, ensuring a smooth transition from sales to execution.

You will manage client relationships, coordinate itineraries, oversee project timelines, and proactively communicate updates while seeking growth opportunities for repeat business. This full-time role offers a $40,000 base salary plus bonus, with strong benefits and travel opportunities.

Qualifications

• Experience managing client relationships through trip planning and launch.
• Ability to create detailed itineraries and translate client needs into an RFP.
• Proven ability to oversee project timelines, milestones and budgets.
• Excellent proactive communication with clients and internal teams.
• Attention to accuracy in itineraries and trip documents.
• Identify growth opportunities and potential upsell/referral opportunities.

Responsibilities

• Client Relationship Management: Serve as primary contact for clients during and post-sale, building trust-based relationships throughout planning and launch.
• Itinerary Creation: Work with client and Travel Consultant to craft memorable, cost-effective itineraries and translate needs into an RFP.
• Project Oversight: Manage planning timeline, milestones, and deliverables within budget and specs.
• Proactive Communication: Provide regular updates, manage expectations, and address questions.
• Quality Assurance: Review itineraries, bookings, and trip documents for accuracy.
• Identify Growth Opportunities: Nurture relationships to drive repeat business and referrals.

Skills

Client relationship management

Itinerary creation

Project oversight

Proactive communication

Quality assurance

Upsell opportunities

Job description

Guardian Travel Group is one of the fastest-growing group travel companies in the United States. Founded by a former educator and directed by a team of seasoned experts, we specialize in curating custom educational experiences for groups of all varieties and sizes.

With thousands of successful trips under our belt, we continue to set new industry standards of blending educational objectives with seamless travel experiences worldwide.

Our team develops and coordinates each custom trip in meticulous detail from start to finish.

From the earliest idea of a travel plan, to sending a custom proposal, to waving a group off at the airport, and to our on-call personnel handling all post-departure needs, our team understands the intricacies of group travel in all its phases. We aim to leave each group director, traveler, and loved one with the peace of mind that their group travel logistics are in good hands. Every trip we develop reflects our team’s dedication to providing each group with unforgettable adventures and unparalleled service.

About the Role

Are you a master of communication and a wizard of organization? Do you thrive on building relationships and ensuring projects run smoothly from start to finish?

We are seeking a dynamic and detail-oriented Account Executive to serve as the critical link between our clients, our sales team, and our operations department. You will be responsible for taking the vision crafted during the sales process and seamlessly transitioning it to our operations team for flawless execution, all while ensuring the client feels supported and informed every step of the way.

Responsibilities

Client Relationship Management: Serve as a primary point of contact for clients during and post-sale, building strong, trust-based relationships throughout the trip planning and launch lifecycle.

Itinerary Creation: Work with the client and Travel Consultant to create memorable and cost effective itineraries. This involves taking detailed notes, asking questions to uncover the clients real needs and wants and translating those ideas to an RFP.

Project Oversight: Manage the overall planning timeline, monitor key milestones, and ensure that all deliverables are on track, within budget, and to the client's specifications.

Proactive Communication: Provide clients with regular, proactive updates on their trip planning progress, manage expectations, and professionally address any questions or concerns that arise.

Quality Assurance: Review itineraries, booking confirmations, and final trip documents to ensure accuracy and alignment with the client's vision before they are delivered.

Identify Growth Opportunities: Nurture client relationships to encourage repeat business and identify potential upsell or referral opportunities, looping in the Sales team as appropriate.

Abilities and Characteristics

Natural Project Manager: Takes ownership of projects and displays the ability to self delegate tasks that are necessary to achieve trip success. The ideal candidate should also be comfortable delegating tasks to others while being ultimately responsible for the work being performed.

Customer Facing Personality: While the Account Executive position is not a sales position, it is customer facing. The ideal candidate will be able to communicate directly with clients in an outgoing and friendly manner that makes it easy for them to do business with us.

Honest and Dedicated: Operates with a high degree of integrity and transparency, consistently upholding ethical standards and fostering trust among colleagues and clients.

Responsive and Responsible: Displays a high degree of responsiveness, promptly answers inquiries, requests and issues with a keen sense of accountability.

Organized and Detail-Oriented: Utilizes organizational tools and systems to streamline workflows, track progress and maintain a structured work environment.

Salary and Benefits

The Account Executive position is a full-time, salaried position with bonus.

$40,000 Salary + Bonus

Benefits Include:

Medical

Vision

Retirement Savings:

401(k) with up to 4% contribution match

Paid Time Of - 28 PTO days per year

8 holidays (substitutions allowed)

2 personal days

Great travel opportunities!

The past year has included company trips to Nashville, New Orleans, Orlando and Mexico!