Account Executive

Alchemy Global Talent Solutions Ltd.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading corporate housing company is seeking an Account Manager to manage key client relationships and ensure exceptional service delivery. The ideal candidate has experience in corporate housing or hospitality account management and excellent communication skills. Responsibilities include coordinating housing solutions for business travelers and project assignees, monitoring client SLAs, and supporting business development. This role requires strong interpersonal skills and attention to detail.

Qualifications

• Previous experience in corporate housing or hospitality account management.
• Ability to manage multiple accounts in a fast-paced environment.

Responsibilities

• Manage key client relationships for corporate clients.
• Coordinate housing solutions for business travelers and relocation clients.
• Monitor and manage client SLAs and contracts.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Attention to detail

CRM proficiency

Microsoft Office Suite proficiency

Job description

Overview

We’re seeking a dynamic and customer-focused Account Manager to join a growing team within the corporate housing sector. The successful candidate will be responsible for managing key client relationships, coordinating housing solutions, and ensuring exceptional service delivery for business travelers, project assignees, and relocation clients.

Responsibilities

• Act as the main point of contact for assigned corporate clients, providing tailored accommodation solutions that meet their business needs.
• Manage the end-to-end process for housing requests, including sourcing, booking, and coordinating check-ins and check-outs.
• Build and maintain strong client relationships, ensuring a high level of satisfaction and repeat business.
• Liaise with property partners and vendors to ensure quality standards and availability align with client expectations.
• Handle inquiries, troubleshoot issues, and resolve concerns in a timely and professional manner.
• Monitor and manage client SLAs, contracts, and billing arrangements.
• Support business development by identifying upselling or cross-selling opportunities within existing accounts.
• Provide regular reporting and performance updates to clients and internal stakeholders.
• Stay current with market trends and competitor offerings in corporate housing.

Requirements

• Previous experience in corporate housing, serviced apartments, relocation services, or hospitality account management.
• Strong interpersonal and communication skills with a client-first approach.
• Proven ability to manage multiple accounts and priorities in a fast-paced environment.
• Proficiency with CRM systems and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and collaboratively within a team.

Preferred

• Familiarity with global mobility or relocation industry practices.
• Experience working with international clients or vendors.