Account Executive

Holman Enterprises; Mount Laurel Township (NJ); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan with Company Match

Paid Time Off

Paid Holidays

Paid Pregnancy/Parental leave

Job summary

Holman Enterprises, a family-owned global automotive services organization, seeks an Account Manager to own client relationships and drive service excellence. You will manage large, complex accounts, respond to inquiries promptly, and collaborate with internal teams to meet KPIs and service standards.

Ideal candidates have 2+ years in account management, proficiency in Excel/PowerPoint, and strong communication skills.

Qualifications

• 2+ years Account Management or Customer Relationship Management experience
• Proven track record in reviewing and improving processes to enhance efficiency
• Proficiency in a technical or functional area related to the role
• Strong verbal and written communication skills

Responsibilities

• Investigate and provide resolution to client issues and log inquiries
• Manage client relationships and ensure timely responses
• Collaborate with internal teams to improve service delivery
• Proactively identify opportunities and provide strategic recommendations

Skills

Account management

Client relationships

Communication skills

Time management

Problem solving

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Tools

Excel

PowerPoint

Outlook

Zoom/Teams

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.Job Inputs:Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.Proactively identify areas of opportunity for client by monitoring trends, data, etc.Manage client relationship, ensures timely customer responses, collaborates with internal teams, and supports process improvements within established service standardsTake ultimate ownership of client relationships, understanding their strategic priorities and how our fleet services impact their organization.Provide prompt responses to internal and external customer inquiries in accordance with established service delivery metrics, goals, and standards.Work cohesively with Client Administrators, teammates, and internal contacts to create a consistent and customer-friendly environment.Proactively engage with clients to influence decision-making processes through strategic recommendations and creative solutions.Properly manage customer service escalations from intake through resolution, ensuring thorough tracking, follow-up and client satisfaction.Identify and propose process improvements to enhance efficiency and effectiveness within company workflows and operations.Understand client data, assist in reporting development, and monitor key performance indicators (KPIs) to track client success and identify improvement opportunities.Provide strategic solutions and recommendations to address client challenges and optimize service delivery, partnering with internal subject matter experts (SMEs) as deemed required.Maintain proactive communication with clients, providing regular updates on open items and addressing client concerns promptly.Demonstrate a comprehensive understanding of company products, services, and offerings to effectively support client needs and initiatives.manage relationships with large and complex clients, ensuring high levels of satisfaction and retention.Occasionally travel to client sites or industry events as required to support client relationships and business objectives.Perform all other duties and special projects as assignedEducation and/or Training:Bachelor’s degree in Business Administration, Communications, or equivalent work experience requiredAdditional education, certifications, or experience are favorableProficient in various desktop tools including Microsoft Office programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.), with a strong emphasis on Excel skillsFamiliarity with virtual office technology and equipment such as Zoom, Microsoft Teams, and other collaboration tools is preferredRelevant Work Experience:2+ years Account Management or Customer Relationship Management experience required.Proven track record in reviewing and improving processes, methods, and tools to enhance efficiency, accuracy, and securityProficiency in a technical or functional area; knowledge of work processes and tools generally pertains to the candidate's own area of responsibility or departmentPlanning/Organizing/Managerial Knowledge:Proactive, organized approach to multitasking and prioritizationEffectively manages time and consistently meets deadlines with some guidance from leadershipDemonstrates accuracy, thoroughness, and effectiveness within their workDemonstrates attention to detail and commitment to delivering quality products and communicationsAdjusts quickly to new or changing assignments, processes and peopleDisplays professionalism and remains composed when faced with challengesLearns from experience; modifies behavior to be more effectiveRecognizes one’s own strengths and opportunities for growthUses existing procedures to solve routine or standard problems; applies some degree of judgement and discretionApplies basic knowledge of theories, practices and procedures to complete assigned workDecisions are guided by policies, procedures and business plan; receives some guidance and oversight from managerBusiness acumen and strong desire to understand clients’ businesses and needs.Must possess strong interest in learning new technologies, concepts and best practices to aid in developing client strategies.Professional presence and ability to liaise with all levels of internal and external management, including executive leadership; in-person and remotely.Action-oriented with the drive to take initiative and accountability for decision-making.Initiative to work independently and multi-task while managing varying client/departmental prioritiesCommunicating & Influencing Skills:Strong verbal and written communication skillsStrong interpersonal and customer service skillsAbility to express information and ideas in a clear and organized mannerGathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customersTakes personal responsibility for customer satisfaction and loyaltyWorks independently or with others within own area or department to achieve team goalsOffers support to other team members; follows through on any and all commitmentsApplies emotional intelligence in responses and reactionsDemonstrates consistency between words and actionsListens openly and carefully to others’ ideas and suggestions; respects opposing points of viewConsistently earns trust, loyalty and respect of othersExperience in building relationships with customersSuperior active listening skills to identify client needs or opportunitiesExcellent presentation skills and verbal/written communicationsOutputs:Foster strong, trusting relationships with clients through proactive communication and understanding of their needs; ensure timely responses and resolution of client inquiries and concerns and adhere to established service delivery standards and expectations.Develop a deep understanding of clients' strategic priorities and align company services to meet those goals effectively; demonstrate empathy and responsiveness to client challenges and opportunities.Collaborate effectively with Client Administrators, teammates, and internal stakeholders to ensure seamless service delivery to contribute to a positive and collaborative work environment.Offer strategic recommendations and innovative solutions to influence client decision-making positively; anticipate client needs and challenges, providing proactive support and guidance.Handle escalations with professionalism and urgency, ensuring thorough resolution and client satisfaction; maintain detailed records and follow-up procedures throughout the escalation process.Continuously evaluate workflows and operational processes to identify opportunities for efficiency and effectiveness improvements; actively participate in process improvement initiatives and contribute valuable insights.The Target Salary for this role is $65,000 per year#LI-MG1#HYBRIDINDMISCAt Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):Health InsuranceVision InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) plan with Company MatchPaid Time Off (PTO)Paid Holidays, Bereavement, and Jury DutyPaid Pregnancy/Parental leavePaid Military LeaveTuition ReimbursementBenefits:Regular Full-TimeWe offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.Temporary or Part-TimeIn geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.Artificial Intelligence StatementWe recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).Misrepresent or embellish qualifications, skills, or experienceCreate false or misleading representations of identity (e.g., deepfakes or altered images/videos)Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.Equal Opportunity Employment and Accommodations:Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.If you are a person with a disability needing assistance with the application process, please contact [e-mail] policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.