Account Executive

St. Croix Hospice; Minneapolis (MN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plans

Paid time off

Disability insurance

Life insurance

Pet insurance

Job summary

St. Croix Hospice is seeking a Care Transition Coordinator in Minnesota to cultivate referral relationships and educate families on hospice care. The role includes coordinating intake to ensure timely referrals and supporting the Director in budgeted marketing efforts.

Responsibilities cover meeting admission targets, CRM documentation, and promoting high-quality care while coordinating across patients, families, facilities, and care teams.

Qualifications

• Associate degree in Marketing, Business Administration, Healthcare, or related field.
• Strong communication, negotiation and public relations skills.
• Ability to pass DHS background study.
• Autonomy, organization, assertiveness, flexibility and cooperation.

Responsibilities

• Meet admission and call volume targets.
• Coordinate daily sales and marketing operations and marketing initiatives.
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider.
• Document all sales activity in the CRM per requirements.
• Employ marketing and promotional initiatives to reach budgeted sales volumes.
• Maintain knowledge of markets, payers, referral sources, and competitors.
• Enhance communication between patient, family, caregiver, facility, physician team, and vendors.
• Educate patient, family, and caregiver on hospice and informed decision making.
• Assist leadership in budgeting and marketing allocations.
• Monitor resources usage according to budgets.
• Conduct market assessments and support a comprehensive marketing plan.
• Coordinate marketing events, vendor fairs and exhibits in territories.
• Support Care Transition Team training and mentoring.
• Orient new staff in the marketing team.
• Provide leadership in strategic planning to address customer needs.
• Share knowledge of marketing with organization personnel.
• Guide customers to community resources when services are not provided.
• Monitor cost-effectiveness of marketing efforts.
• Perform other duties as assigned.

Skills

Communication skills

Negotiation skills

Public relations skills

Autonomy

Organization

Assertiveness

Flexibility

Cooperation

Education

Associate’s degree in Marketing

Associate’s degree in Business Administration

Associate’s degree in Healthcare

Job description

Work Where You Matter!

At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient’s quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter.

Work Where You Matter!

At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient’s quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter.

Care Transition Coordinator Position Overview

Responsible for developing and maintaining a positive relationship with referral sources as well as designated communities, and for providing education on topics pertaining to hospice care. Also, responsible for assisting intake as needed to ensure timely and accurate referral coordination.

Essential Functions And Skills

• Meet admission and call volume targets.
• Coordinates daily sales and marketing operations including implementation of marketing initiatives.
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services.
• Document all sales activity in the CRM per organizational requirements.
• Employs marketing and promotional initiatives to achieve budgetary sales volume projections.
• Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Enhances flow of communication between patient, family, caregiver, facility, physician team, and any other hospice support vendors.
• Provides patient, family, and caregiver with education on hospice and encourages informed decision making.
• Assists the Director of Patient Services/Regional Director in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department.
• Monitors allocation of resources according to budgetary limitations.
• Continuously conducts market assessments and assists in developing a comprehensive marketing plan designed to meet budgetary volume projections.
• Assist with coordinating and scheduling marketing events, vendor fairs, and exhibits within various territories.
• Assists with ongoing training and support of Care Transition Team. Participate in mentoring and shadowing of Care Transition Coordinators to assist in territory management.
• Assists in orienting all new staff members of the marketing team.
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided
• Monitors and reports cost effectiveness of marketing efforts.
• Performs other duties as assigned.

Qualifications

Requirements/Qualifications

• Associate’s degrees in Marketing, Business Administration, Healthcare, or related field.
• Ability to position services to, and deal tactfully with, customers and clients
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Ability to pass DHS background study.

The starting salary range for this role is $65,000-$80,000 annual base salary. An employee’s actual annual salary will be based on but not limited to: geographic location, relevant education, applicable certifications, depth of experience, and special skillsets. The total compensation package for this position may also include the opportunity to participate in employee benefits including our medical/dental/vision/pet insurance, disability and life insurance, paid time off, and 401(k) retirement plans, subject to applicable plan terms, and/or eligibility for other compensation.