Account Executive

MKR; Milwaukee (WI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid schedule

Professional development

Healthcare benefits

Job summary

MKR in Milwaukee is seeking an experienced Account Manager to oversee day-to-day client work, manage project progress, and ensure deliverables meet quality standards. You will serve as the main client contact, coordinating internal teams and maintaining strong relationships while championing exceptional service.

The role requires strong communication, cross-functional collaboration, and the ability to manage multiple accounts with tight deadlines.

Qualifications

• Bachelor’s degree in Marketing or related field and 2–3 years of marketing experience.
• Strong written and verbal communication; ability to manage multiple client accounts.
• Understanding of marketing principles and channels; experience at a marketing agency preferred.

Responsibilities

• Manage day-to-day client relationships and ensure timely deliverables.
• Coordinate internal teams to execute campaigns across channels.
• Prepare briefs, meeting notes, and status updates for clients.
• Monitor project timelines and billing with accuracy.

Skills

Client communication

Project coordination

Cross-functional teamwork

Marketing knowledge

Leadership

Prioritization

Education

Bachelor's degree in Marketing

Tools

CRM software

Google Analytics

Excel

Job description

Responsible for day-to-day management of client work, overseeing the progress of projects, and ensuring all deliverables meet quality assurance standards. Knowledgeable in advertising and communications, with the ability to efficiently and effectively oversee the progress of work internally between different departments. Demonstrates curiosity and thoughtfulness and is dedicated to enhancing client relationships.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Serves as point of contact for clients, ensuring timely (within 12 hours) responses to all phone calls and emails.
• Serves as internal go-to expert on all client work for assigned accounts.
• Responsible for day-to-day management of assigned accounts and subsequent projects, identifying problems before they occur, and determining potential solutions to propose to the leadership team.
• Oversee work on account projects and initiatives with the primary goal of ensuring the agency is providing optimal quality work.
• Build and maintain project schedules in the project management system. Setting internal deadlines that buffer against client-facing deadlines.
• Flagging scheduling conflicts across the account's and agency’s active projects. Elevating conflicts to account leadership weekly.
• Assistance with project management/workflow system data entry and reporting.
• Work with departments to ensure seamless handoffs and execution of next steps.
• Ensure status reports are accurate and up to date. Leading status meetings and carrying out action steps internally and externally.
• Work with department directors on project assignments and to assign work and manage capacity.
• Own the client knowledge base, responsible for regular updates as things come up (QC, client preferences, etc.).
• Track and coordinate client celebration opportunities.
• Responsible for communicating meeting logistics between internal and external teams (client and otherwise) and attending on-site client meetings.
• Responsible for drafting meeting agendas, leading client meetings (as appropriate), capturing notes, drafting meeting summaries and reports, and overseeing implementation of next steps.
• Distributes information internally and externally in a timely manner, tracking historical documentation and overseeing progress.
• Able to communicate information, however complex, in a way that teams and clients understand.
• Review and boil down client feedback, ensuring all necessary details are provided; demonstrate critical thinking by asking questions before proceeding.
• Write thorough briefs, through collaboration with the strategy team as necessary.
• Intake project requests and review deliverables to ensure alignment with the client's business objectives.
• Responsible for ensuring MKR, client, and quality standards and edits are met before sharing and thoughtfully positioning deliverables with the client.
• Strives to exceed the standard/status quo, delivering exceptional work, holding self and team to a higher quality of work.
• Understand the client industry and competitors and regularly share insights with the broader internal team.
• Excels at proactivity, demonstrating understanding of internal Subject Matter Expert needs to add value to work.
• Notices and asks when work may be outside scope and shares these instances with account leadership.
• Oversee the accurate and timely processing of client billing.
• Maintain billing, budget, and revenue trackers.
• Prepare accurate production, media, and other estimates for clients in a timely manner.
• Exhibit a thorough knowledge of agency policies and procedures.
• Initiates dedicating time for professional development and enhancement of industry skills; Invested in leadership development opportunities.
• Demonstrate curiosity, excellence, AND leadership.
• Encourage a positive, harmonious attitude among agency executives and staff.
• Experienced in marketing, targeting, and channels
• Strong written and oral communication skills
• Ability to multitask and prioritize
• Takes direction but does not rely on it
• Capable of making thoughtful decisions
• Self-motivated and collaborative
• Demonstrated critical thinking skills
• Strong follow-through and ability to anticipate needs and roadblocks
• Able to assess and determine priorities for self
• Proactive communication when needing support
• Hybrid, 2-3 days a week in the office.

Physical Demands

• Able to lift up to 20 lbs.
• Long periods of sitting/standing
• May be exposed to high outdoor temperatures during productions
• Up to 20%
• May require travel to and from the client and between MKR offices

Required education and experience

• Bachelor’s degree in Marketing, Advertising, Communications, or a related field
• 2-3 years of experience in the marketing field
• Understanding of marketing principles and channels

Preferred education and experience

• 2-3 years of account management experience at a marketing agency

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.