Account Executive

Crawford & Company in; Los Angeles (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Crawford & Company seeks an Account Executive (Finance) to grow market share by delivering excellent client service and effective account management for medical management programs. You will analyze needs, drive service delivery, and support renewals within assigned accounts.

The role emphasizes deep knowledge of medical management, claim lifecycles, and cost containment, plus strong collaboration with claims and clinical teams to achieve client satisfaction.

Qualifications

• Bachelor's degree or equivalent; medical terminology and claim lifecycles understood.
• Minimum 6+ years in medical case management, healthcare account management, or related fields.
• Ability to manage and grow client accounts and coordinate service delivery.
• Proven ability to move service agreements to signature; strong billing oversight.
• Understand pricing methodologies and monthly invoicing; knowledge of Crawford processes.
• Strong report-building and analytics skills via iQ Portal.

Responsibilities

• Serve as primary client relationship manager for medical management programs in a TPA environment.
• Coordinate implementation, service delivery, and ongoing account management for medical solutions.
• Partner with clients, claims teams, clinical staff, and leaders to ensure performance.
• Monitor service metrics and trends; provide regular reporting and strategic recommendations.
• Identify opportunities to improve medical cost containment and return-to-work outcomes.
• Support renewals, retention, and growth within accounts.
• Resolve client issues and escalations; maintain industry best practices.

Skills

Client relationship management

Medical cost containment

Negotiation & renewal

Billing & invoicing oversight

Report building & analytics

Education

Bachelor's degree or equivalent

Tools

iQ Portal

Job description

Account Executive (Finance)

Maintain and helps grow market share by providing excellent customer service and account management to clients. Manages assigned accounts by analyzing, directing and coordinating the service needs of these clients, including those related to claim handling loss data, and cost containment, and assists with billing and collections. Negotiates and facilities the successful renewal of account service contracts, assuring team collaboration in accordance with customer needs and expectations. Increase market share by selling additional service to existing clients. Provides account management to large programs with visibility and growth retention.

• Bachelor's degree or an equivalent combination of education and experience. A medical degree is not required; however, a strong understanding of medical terminology, treatment progression, and claim lifecycles is essential.
• Six (6) or more years of experience in medical case management, healthcare account management, workers' compensation, disability management, or related healthcare and claims environments.
• Proven ability to manage and grow client accounts, coordinate medical service delivery, interpret and discuss medical information, and ensure positive customer outcomes.
• Ability to drive service agreements to signature.
• Understanding of industry pricing methodologies and monthly invoicing oversight.
• Understanding of Crawford role in service delivery.
• Report building and analytics via our iQ Portal.
• "Can do/winning" attitude, not easily discouraged by internal or external forces.
• Understands concepts of claim and medical processing - intake to closure.
• Strong medical claim product and service knowledge.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

• Serve as the primary client relationship manager for medical management programs within a TPA environment.
• Coordinate implementation, service delivery, and ongoing account management for medical management solutions, including case management, utilization review, and related clinical services.
• Partner with clients, claims teams, clinical staff, and operational leaders to ensure program performance and customer satisfaction.
• Monitor service metrics, trends, and outcomes, providing regular reporting and strategic recommendations.
• Identify opportunities to improve medical cost containment, return-to-work outcomes, and overall program effectiveness.
• Support renewals, retention efforts, and growth initiatives within assigned accounts.
• Resolve client issues and escal ...?
• Maintain a strong understanding of workers' compensation, managed care, and medical management industry practices.
• This role differs from a traditional Account Executive position by requiring deeper expertise in medical management programs, clinical service coordination, and healthcare cost-containment strategies.