Account Executive
NetJets
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Benefits offered by this job
Job summary
NetJets is looking for an Account Executive, Cards to act as a trusted advisor to NetJets Card Holders, using in-depth knowledge of the Card Program to deliver a proactive, high-touch experience that supports retention and renewal opportunities.
You will monitor utilization, coordinate with internal teams, and drive program participation while staying current with product offerings and internal policies to ensure exceptional service and value delivery.
Qualifications
- Excellent verbal and written communication skills.
- Previous sales experience preferred.
- Strong computer skills: Microsoft Office, Salesforce.com (a plus).
- Ability to prioritize work to meet deadlines and function as a team member.
- Detail-oriented person.
Responsibilities
- Drives retention and growth of the Card portfolio by optimizing utilization and renewals.
- Identifies opportunities to expand program participation and court higher tiers.
- Communicates with Card Holders via phone and email to gather feedback and maintain loyalty.
- Keeps informed on industry changes and uses feedback to address challenges with solutions.
Skills
Education
Tools
Job description
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
The Account Executive, Cards serves as a trusted, consultative partner to NetJets Card Holders, leveraging expertise in the NetJets Card Program and a detailed understanding of each Card Holders travel needs to deliver a proactive, high-touch experience that supports retention, maximizes utilization, and drives renewal/graduation opportunities.
- Drives retention and growth of the Card portfolio by optimizing utilization, positioning renewals, and identifying opportunities to expand program participation. Ensures that results are attained, if not exceeded. Monitors economic trends, Card holder flight activity, and NetJets' product offerings to proactively position solutions for trading, adding-on and graduating into higher programs. Penetrates Card Holder organizations and unearths referral opportunities. Effectively manages timelines to address upcoming card expirations. Uses Salesforce.com to effectively track the progress of all opportunities.
- Entirely familiar with the NetJets program and its interworking's (i.e. billing, international travel, booking, etc.) and seeks detailed program explanations from internal experts. Proficient in the technical aspects of aircraft and aviation and keeps abreast of new product offerings and updates to internal policies.
- Regularly communicates with the Card Holder via phone and e-mail to obtain feedback. Uses the feedback to lead discussions with internal team members to ensure Card Holder's remain loyal to NetJets. Stays informed of industry changes and address any challenges with a solution-based approach. Uses strategies introduced through internal sales training to build consensus of NetJets' value throughout multiple levels of Card Holder organizations.
- Proactively monitors Card Holder flight activity to minimize and resolve service disruptions, communicate and champion NetJets' value through service victories and upgrades. Through research, analysis, and building of relationships, obtains a detailed understanding of the Card Holders needs and articulates how such needs and goals are achieved by NetJets products and services. Effectively communicates any changes regarding the NetJets program to Card Holder. Communicates to Card Holder about all regional NetJets events and assists with attendance management.
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.
Bachelor's
4-6 years of experience
- Adaptability
- Collaboration
- Curiosity
- Service-Oriented
- Strives For Positive Results
- Excellent verbal and written communication skills
- Previous Sales experience preferred
- Strong computer skills: Microsoft Office, Salesforce.com (a plus)
- Ability to prioritize work to meet deadlines and function as a member of a team
- Detail-oriented person
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers.
- Medical, Dental, and Vision
- Healthcare Advocacy
- Employee Assistance Program
- Flexible Spending Accounts
- Health Savings Account with annual employer contribution
- Wellness Programs & Discounts
- Paid Time Off
- Parental Leave of Absence
- Life and Accident Insurance
- Voluntary benefits (financial protection plans)
- 401(k) plan, with 67% of every dollar you contribute through standard elective deferral and catch-up contributions matched by NetJets. Super catch-up contributions are not eligible for the employer match.
- Short and Long-Term Disability
- Legal Plan
- Identity Theft Protection Plans
- Pet Insurance
- Family & Caregiving Support
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