Account Director (Web)

Monks; Portland (OR); On-site; USD 96,000 - 110,000; Full time

Job summary

Monks is seeking an Account Director to lead strategic client partnerships for a major tech client. You will drive day-to-day relationships, oversee cross-functional teams, and shape UX strategy and platform overhauls to meet client goals.

You will manage multi-phase projects, develop pricing models for ongoing work, and ensure financial governance across workstreams while driving opportunities for organic growth.

Qualifications

• 7+ years of experience in a fast-paced client-side or agency environment leading marketing programs and strategic initiatives.
• Experience leading complex, large-scale website redesigns or platform overhaul projects with tools like Rainfocus, Swoogo, or similar platforms.
• Proven ability to manage multiple high-level client stakeholders across teams to drive unified strategic decisions.
• Proven ability to manage SOWs, pricing models for multi-phase projects, and provide rigorous financial oversight.

Responsibilities

• Account & Project Leadership: Lead day-to-day client relationships and act as central strategic, client-facing lead for key initiatives.
• Operational Excellence & Delivery: Drive program scope, timelines, and cross-functional alignment for seamless delivery.
• UX Strategy, Project Leadership & Delivery: Lead UX strategy for web platform transition and oversee milestones.
• Scope, Financial Governance & Alignment: Build pricing models and SOWs; ensure alignment with budgets and parallel workstreams.
• Strategic Storytelling & Creative Quality: Synthesize inputs into cohesive narratives and ensure high-quality outputs.
• Support Organic Growth: Identify and nurture opportunities to expand projects within the client organization.

Skills

Account leadership

Strategic thinking

Client stakeholder management

Communication skills

Tools

Rainfocus

Swoogo

Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers ).

About the Role

We are looking for an Account Director to join our high-energy team for one of our large tech clients. This role is ideal for an entrepreneurial, solutions-oriented account lead who moves quickly, embraces new opportunities, and brings strong strategy and leadership to drive platform initiatives.

As the lead for the day-to-day client partnership, you will develop a deep understanding of the client’s business. Partnering closely with client stakeholders and senior leadership, you will ensure strategic and creative solutions address business needs, deliver against client goals, and drive seamless execution.

The ideal candidate is a proactive, solutions-oriented account lead who brings curiosity and rigor to their work, thrives in a fast-paced environment, and strengthens partnerships through positive collaboration, clear communication, and proactive problem-solving.

Responsibilities:

• Account & Project Leadership: Lead the day-to-day client relationship, building strong, trusted partnerships and aligning internal teams around a unified approach. Serve as the central strategic, client-facing, and project management lead for key client initiatives, including a major web platform overhaul. Provide executive oversight, status reporting, and senior escalation management while connecting performance outcomes to future opportunities to continuously strengthen client programs and briefs.
• Operational Excellence & Delivery: Drive program approaches, scope, and timelines while fostering cross-functional alignment and maintaining clear communication cadences to ensure seamless project delivery.
• UX Strategy, Project Leadership & Delivery: Lead the overall UX strategy for the web platform transition and oversee project timeline, milestones, and deliverables. Coordinate cross-functional teams across Content Strategy, UX Design, Copy, and Production.
• Scope, Financial Governance & Alignment: Build pricing models & SOWs for subsequent design and development phases requiring separate funding, and provide financial oversight for the workstream. Ensure web strategy and execution align with other parallel workstreams.
• Strategic Storytelling & Creative Quality: Synthesize strategic inputs into cohesive narratives and champion high-quality creative work, ensuring all briefs and outputs align with the client’s business goals.
• Support Organic Growth: Identify and support organic growth opportunities within the client organization, helping expand existing projects into broader, longer-term programs.

About You

The essentials:

• 7+ years of experience in a fast-paced client-side or agency environment leading marketing programs and strategic initiatives.
• Experience leading complex, large-scale website redesign or platform overhaul projects (specifically with tools like Rainfocus, Swoogo, or similar event/registration platforms).
• Demonstrated experience navigating and aligning multiple, high-level client stakeholders across different teams (e.g., Marketing, Product, Events) to drive unified strategic decisions.
• Proven ability to manage complex Statements of Work (SOWs), develop pricing models for multi-phase projects, and provide rigorous financial oversight and reporting throughout a project lifecycle.
• A self-starter with excellent written and verbal communication skills, analytical problem-solving abilities, and extreme attention to detail.
• A tech-forward mindset with a strong foundation in AI literacy and an openness to leverage emerging technologies to optimize creative and operational workflows.

Not a must, but a plus:

• Extensive experience managing complex programs where the web workstream must align with parallel marketing initiatives (such as email campaigns, paid media, and live event logistics).
• Fluency in UX/UI principles and ability to translate strategic business goals into clear, actionable briefs for design and content teams.
• Seasoned in senior escalation management—able to identify risks early, communicate transparently with leadership, and proactively resolve blockers before they impact project timelines.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

Monks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under local accessibility laws.

What We Offer

Monks has provided an hourly rate that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The rate offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Hourly Rate$70—$80 USD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

At Monks, we are committed to protecting your personal information. As part of our recruitment process, we collect and process personal data to evaluate your application and communicate with you. To understand how we handle your information, including the types of data we collect, how we use it, and your rights, please read our Monks Candidate Privacy Notice . We encourage you to review this notice to ensure you are fully informed about how your data will be managed during your application process.

Monks does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.