Account Director – Venues

Arts Hacker; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading marketing agency is seeking an experienced Account Director to manage strategic relationships with Performing Arts Center clients across the US. This remote position involves overseeing media delivery, optimizing campaign performance, and leading teams. Ideal candidates will have 7-10 years of digital marketing experience and a strong background in the performing arts. A willingness to travel is required.

Qualifications

• 7-10+ years in digital marketing or agency environment required.
• Proven track record in leading accounts essential.
• Experience in live entertainment or performing arts is preferred.

Responsibilities

• Lead digital strategy for assigned accounts and manage client relationships.
• Oversee media plans and campaign performance across channels.
• Mentor team members and manage workloads effectively.

Skills

Digital marketing

Client relationship management

Data analysis

Social media advertising

Leadership

Tools

Google Ads

Meta

Google Analytics

Job description

Location: Remote (US), preference for NYC
Travel: Required – venue site visits and client meetings across the country

We are seeking an experienced, client-facing Account Director to lead SINE Digital’s strategic relationships with Performing Arts Center clients across the US. This role will own both the commercial relationship and media delivery for venue clients, managing their digital strategy end-to-end.

You’ll work closely with internal teams (media, data, insights, paid search, programmatic, paid social, etc.) to deliver best-in-class results, optimize campaign performance, manage budgets and reconciliations, and ensure client satisfaction and growth.

RESPONSIBILITIES

• Client Strategy & Relationship Management
  • Own the full digital strategy for assigned accounts
  • Act as lead client point of contact, understand their goals (ticket sales, awareness, audience development etc.), translate venue needs into media strategy and deliverables.
• Media & Campaign Oversight
  • Oversee media plans across channels (search, social, programmatic, etc.), ensuring budgets are allocated efficiently.
  • Monitor campaign performance and identify opportunities for improvement; proactively make recommendations (creative, targeting, channel mix).
• Team Leadership & Collaboration
  • Manage a direct report (Account Manager), by setting clear expectations, giving helpful feedback, and encouraging a positive, collaborative work environment
  • Effectively oversee and mentor team members, ensuring workloads are sufficiently monitored & prioritised to ensure deadlines are met
  • Provide cross-channel/dotted-line leadership over teams including Media Director, Search Manager, Paid Social Manager, Programmatic Manager, Data & Insights Analyst. Ensure collaboration, alignment and quality delivery.
• Budget Ownership & Reconciliation
  • Own the media budget per account, track spend vs plan, ensure reconciliation of costs, manage any discrepancies. Ensure billing is accurate and delivered on time.
• Performance Analysis & Optimization
  • Utilize data and insights to measure success, generate reports, and iterate on strategy
  • Work with internal Data & Insights function to develop hypotheses, test, and scale high-impact tactics.
• Production & Market Insight
  • Because this role is specific to performing arts/Broadway tours, you’ll need to deeply understand the ticketing environment, audience behavior for live theatre, the seasonal rhythms of touring Broadway, partnerships with local venues, etc. Use that insight to guide strategy.

ABOUT YOU

• Experience: 7-10+ years in digital marketing / agency environment; must have proven track record in leading accounts
• Preferred industry: Prior experience in live entertainment / performing arts / theatre marketing is highly preferred
• Channel familiarity: Deep experience with Meta (Facebook/Instagram), TikTok, Google Ads, DV360, paid social, programmatic. Familiarity with ticketing platforms (TicketMaster etc.), live event promotion, and analytics (Google Analytics etc.)
• Leadership & Team Management: Demonstrated ability to manage multiple teams / functions, balancing direct report oversight and cross-functional influence
• Communication & Client Management: Strong at building relationships, presenting strategy, negotiating scope/budgets, managing client expectations
• Organizational Skills: Ability to manage up to 5 accounts simultaneously, each with its own campaigns, budget, calendar/touring schedule.

WHAT WE’RE LOOKING FOR

• Deep knowledge of the performing arts or attractions venue space in North America, including marketing, ticketing, and CRM ecosystems
• Proven success managing digital campaigns that drive ticket sales, audience growth or measurable ROI for similar clients
• Experience handling media budgets and financial reconciliation
• Demonstrated ability to use data and insights to continuously optimize
• A collaborative mindset; able to work well internally across departments
• Willingness and ability to travel
• Strong communication, presentation, and commercial acumen.