Account Director, Utility

Hitachi Energy Ltd.; Dallas (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

Hitachi Energy Ltd. is seeking an Account Director, Utility to manage and grow a strategic utility customer relationship in the Dallas/Fort Worth area.

You will serve as the primary liaison between the customer and Hitachi Energy, aligning business priorities with our power and energy portfolio. You will work with customer executives, internal teams, and project groups to identify opportunities, address challenges, and support long-term account growth.

Qualifications

• 10+ years of relevant experience.
• Experience in customer-facing sales roles.
• Experience managing direct reports is preferred.
• Exposure to multiple products, customers, geographies, or market segments.
• Proven ability to work effectively within a matrixed team.

Responsibilities

• Build and maintain strategic relationships with utility executives.
• Develop and execute account plans aligned with customer priorities and business goals.
• Coordinate resources across multiple business units to deliver customer value.
• Identify, qualify, and advance growth opportunities within the assigned account.
• Facilitate complex commercial discussions and negotiations.
• Monitor customer satisfaction and support timely resolution of significant issues.
• Support capture planning, opportunity development, and strategic project pursuits.
• Coach and coordinate account team members to ensure effective execution and customer engagement.
• Ensure compliance with applicable external and internal regulations.

Skills

Relationship management

Strategic planning

Sales execution

Stakeholder engagement

Matrixed team

CRM systems

Education

Bachelor's degree

MBA preferred

Tools

CRM software

Job description

The Opportunity

Hitachi Energy is seeking an Account Director, Utility to manage and grow a strategic utility customer relationship in the Dallas/Fort Worth area. In this role, you will serve as the primary point of coordination between the customer and Hitachi Energy, helping align business priorities with solutions across the power and energy portfolio. You will work closely with customer executives, internal business units, technical specialists, and project teams to identify opportunities, address complex business challenges, and support long-term account growth. This position combines relationship management, strategic planning, sales execution, and team coordination, with responsibility for increasing customer engagement, expanding orders, and supporting customer satisfaction. You will help utilities navigate changing energy demands by connecting them with technologies and solutions that support grid reliability, operational performance, and modernization efforts. The role also includes coaching team members, coordinating account resources, supporting major pursuits, and helping ensure a consistent customer experience across all interactions with Hitachi Energy.

How You'll Make an Impact

• Build and maintain strategic relationships with utility executives and key stakeholders.
• Develop and execute account plans aligned with customer priorities and business goals.
• Coordinate resources across multiple business units to deliver customer value.
• Identify, qualify, and advance growth opportunities within the assigned account.
• Facilitate complex commercial discussions and negotiations.
• Monitor customer satisfaction and support timely resolution of significant issues.
• Support capture planning, opportunity development, and strategic project pursuits.
• Coach and coordinate account team members to ensure effective execution and customer engagement.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor's degree in an engineering, technical, or business discipline required.
• MBA preferred.
• 10+ years of relevant experience.
• Experience in customer-facing sales roles, preferably within the energy industry.
• Experience managing direct reports is preferred.
• Exposure to multiple products, customers, geographies, or market segments.
• Proven ability to work effectively within a matrixed team environment.
• Experience with customer relationship management, sales pursuits, problem resolution, and stakeholder engagement.
• Solid business acumen with the ability to understand customer priorities, market trends, and commercial considerations.

More About Us

At Hitachi Energy, you will have the opportunity to collaborate with experienced professionals, contribute to meaningful energy initiatives, and continue developing your career while supporting the modernization and reliability of the power grid.

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Competitive health and retirement benefits
• Paid leave and flexible work arrangements

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.