Account Director, StoryCorps Studios and Brand Partnerships

StoryCorps; New York (NY); Remote; USD 110,000 - 125,000; Full time

Job summary

An established industry player is seeking an Account Director to lead partnerships and client management for their studios. This role involves overseeing a talented team, ensuring exceptional client experiences, and driving strategic execution of projects. The ideal candidate will have extensive experience in account management, strong leadership skills, and a knack for optimizing processes to enhance client retention. Join a mission-driven organization that values storytelling and community engagement, and help amplify voices that are often unheard.

Qualifications

• 8+ years of experience in account management and business development.
• Strong ability to manage executive-level stakeholders and client expectations.

Responsibilities

• Oversee partnership deliverables and client relationships for StoryCorps Studios.
• Lead a team of Account Managers to ensure high-quality client service.

Skills

Client Management

Project Management

Strategic Execution

Negotiation Skills

Communication Skills

Tools

Salesforce

Asana

Job description

Account Director, StoryCorps Studios + Brand Partnerships

Division: Revenue

Department: StoryCorps Studios + Corporate Sponsorship

Location: Remote or Brooklyn, NY

Travel Percentage: 20%
Reports To: Director of Business Development

Status: Full-Time, Exempt

Salary: $110,000 - $125,000

The Role

The Account Director will oversee partnership deliverables for the Story Corps Studios + Brand Partnerships department. They will lead a team of two Account Managers, overseeing client relationships, and ensuring the seamless execution of projects including, sponsorship, storytelling partnerships, and other fee-for-service opportunities; while also managing a portfolio of high-visibility partnerships.

This role requires a proactive leader with expertise in client management, strategic execution, and project management. The ideal candidate is skilled in managing executive-level stakeholders, cross-functional project management, delivering exceptional client experiences, and optimizing processes to drive revenue and impact and ensure long-term client retainment and renewals.

The Account Director will lead a team of talented Account Managers, ensuring they deliver high-quality client service and meet project objectives.

Key Responsibilities

Client & Account Management (70%)

• Serve as the primary point of contact for a portfolio of key clients, ensuring seamless execution of StoryCorps Studios, and sponsorship engagements.
• Oversee the end-to-end execution of recording and production projects, ensuring they meet client goals and timelines.

• Ensure strong client retention and satisfaction, identifying opportunities for growth and renewal.
• Work cross-functionally with Marketing, Production, Programs and Business Development teams to ensure the successful execution of projects.
• Manage and track client deliverables, contracts, and invoicing, collaborating with Legal and Finance as needed.
• Use CRM (Salesforce) and project management tools (Asana) to monitor client relationships and deliverables.
• Lead campaign wrap reports case studies with relevant stakeholders (e.g. Marketing & Communications, Digital etc.)

Team Leadership & Oversight (30%)

• Optimize account management workflows, ensuring alignment with programs, business development and production teams.
• Provide guidance on best practices for partner engagement and relationship management.
• Work collaboratively with function leads (national interview collocation, public support, digital, data collection, recording and archives, marketing and communications) to fulfil partnership and sponsor deliverables.

About You

Required:

• 8+ years of experience in account management, client services, business development, and/or sponsorship.
• 5+ years of proven success in managing complex, high-value client relationships.
• 2+ years of experience supervising and developing a team.
• Strong ability to navigate client expectations, manage deliverables, and troubleshoot issues.
• Exceptional communication and negotiation skills, with the ability to present to senior executives and senior-level clients.
• Highly organized with strong project management experience.
• Experience with contract negotiations and financial tracking.

• Background in sponsorships, partnerships, and/or corporate philanthropy.

Preferred:

• Experience in media, nonprofit, and/or creative storytelling services.
• Proficiency in Salesforce, Asana, or similar CRM and project management tools

ABOUT STORYCORPS

StoryCorps' mission is to help us believe in each other by illuminating the humanity and possibility in us all — one story at a time. Since 2003, more than 600,000 people, in all 50 states, have recorded StoryCorps interviews about their lives. We preserve and archive their recordings at the American Folklife Center at the Library of Congress, the largest single collection of human voices ever gathered, and share select stories with the public through StoryCorps’ podcast, NPR broadcasts, animated shorts, digital platforms, and best-selling books. These powerful human stories reflect the vast range of American experiences, engender empathy and connection, and remind us how much more we have in common than what divides us. StoryCorps is especially committed to capturing and amplifying voices least heard in the media.

OUR COMMITMENT:

We seek to recruit and develop a staff whose diversity reflects the communities we serve, and strongly encourage applications from people of color, the LGBTQ+ community, and people of all ages, political beliefs, and cultures. StoryCorps records, shares, and preserves stories from across the country.

IN-OFFICE WORK:

Working at the StoryCorps office is optional except in certain circumstances, such as in-person training, if your position requires some in-office presence, or if your manager needs an in-person individual or team meeting. For those who prefer to work in the office, that option remains.