Account Director, Retention

associationofnationaladvertisers; New York (NY); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with company match

Flexible scheduling

Generous paid time off

Casual dress code

Job summary

The Association of National Advertisers, based in New York City, is seeking an Account Director. In this role, you'll engage members to strengthen relationships, create strategic plans, and analyze engagement trends.

We offer a starting pay range of $95,000 to $105,000 along with comprehensive health benefits, 401(k) matching, flexible schedules, and generous paid time off. Ideal candidates will have a Bachelor's degree and over 5 years of relevant experience.

Qualifications

• 5+ years of account management or sales experience, preferably in the marketing, advertising, or media industry.
• Entrepreneurial mindset and sense of urgency.
• Self-driven and meticulous attention to detail.

Responsibilities

• Proactively engage with members through regular meetings, building trust.
• Create tailored strategic plans to strengthen relationships.
• Analyze member engagement trends to uncover opportunities.

Skills

Account management experience

Sales experience

Data analysis

Executive communication skills

Proficiency in MS Office

CRM software skills

Education

Bachelor’s degree

Job description

About the ANA

The ANA (Association of National Advertisers) was founded in 1910 and today serves more than 20,000 brands and 50,000 industry professionals that collectively invest $400 billion in marketing and advertising annually. The organization advances marketing excellence and shapes the future of the industry through leadership, products, and services.

Location

New York City (4 days in‑office, Fridays remote)

Role Overview

As our membership continues to grow, we are seeking an Account Director to join our dynamic team. The role reports to the Head of Member Retention and works closely with CMOs, marketing leaders, and their teams to leverage ANA resources, tools, and connections. You will serve as the main point of contact for member companies, understand their business drivers, and proactively deepen their engagement with ANA.

Key Responsibilities

• Proactively engage with members and the industry through regular meetings, building trust and understanding core marketing challenges.
• Create tailored strategic plans to strengthen relationships and help members drive growth through ANA’s portfolio of products and services.
• Build positive relationships with stakeholders across member companies, identifying business problems solvable through ANA solutions.
• Analyze member engagement trends and insights to uncover opportunities and ensure effective stakeholder engagement.
• Demonstrate deep knowledge of ANA’s role in the industry and communicate how members can leverage the organization to drive growth.
• Collaborate with internal stakeholders to elevate ANA’s mission and vision and showcase member support.
• Provide progress reports and regular assessments of member health and vitality to upper management.
• Accurately forecast member renewals and associated revenue.
• Apply a strong understanding of business fundamentals to all decisions.
• Travel as required.

Professional Experience and Qualifications

• Bachelor’s degree and 5+ years of account management or sales experience, preferably in the marketing, advertising, or media industry.
• Entrepreneurial mindset and a sense of urgency.
• Self‑driven, results‑oriented, with meticulous attention to detail.
• Comfortable with data and technology; able to identify and analyze quantitative and qualitative data.
• Executive‑level communication skills and ability to present clear messages internally and externally.
• Business planning ability to manage personal and team deliverables and deadlines independently.
• Persistent desire to exceed expectations, taking initiative and thinking strategically.
• Proactive, flexible, and a team player able to thrive in a fluid environment with changing priorities.
• Proficiency in MS Office and CRM software.

Salary and Total Rewards Package

Starting pay range: $95,000 to $105,000, based on relevant experience and qualifications.

Comprehensive health and wellness benefits, 401(k) with company match, flexible scheduling, generous paid time off, casual dress code, incentives, and rewards.