Account Director Retail - North East

NCR Corporation; New York (NY); Hybrid; USD 184,000 - 342,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

Job summary

NCR Voyix, a global platform-powered leader in unified commerce, seeks an Account Director for the Retail portfolio in the US North East (Remote / On the road). You’ll drive account planning, grow opportunities, and manage relationships to deliver NCR’s end-to-end hardware, software, services and payments solutions.

The role emphasizes strategic account development, customer value, and collaboration with cross-functional teams to achieve quota objectives and high customer satisfaction.

Qualifications

• Bachelor’s degree in Engineering, Business or Commerce (MBA preferred).
• 5+ years of proven sales experience.
• Experience selling solutions in the Retail industry.
• Ability to develop senior level business relationships with customers.

Responsibilities

• Understand the retail industry and articulate NCR’s value to customers.
• Capture and update opportunities for the sales funnel.
• Manage the sales funnel opportunities from pipeline to closure.
• Maintain and build relationships to increase customer satisfaction and profitability.
• Match customer objectives with NCR self-service solutions and develop business cases.
• Develop strategic account plans and present professional materials.
• Schedule regular customer meetings to discuss issues, performance, and rollouts.
• Fill the pipeline with qualified opportunities and execute campaigns for growth.

Skills

Account management

Relationship management

Consultative selling

Sales forecasting

Education

Bachelor's degree in Engineering, Business or Commerce

MBA preferred

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title: Account Director - Retail

Location: US North East (Ohio, New York, Pennsylvania) Remote / On the road

In this exciting role, you will be responsible for account and opportunity planning to maintain and grow accounts within your assigned territory. The main focus is to be developed profitable sales of NCR Voyix’s Retail portfolio into retail customers including our full solutions encompassing hardware and software, professional services and managed services. In addition to a sales target, your main performance metrics are to manage and develop your accounts ensuring the highest level of customer service and support to NCR Voyix’s Retail customers in the US North East region. This role requires strong relationship management, sales support and account development and management skills in order to achieve your targets and a high level of customer satisfaction.

Key Areas of Responsibility:

• Understand the retail industry (including competitor landscape) and articulate the business value of NCR’s Retails solution portfolio to our customers
• Capturing and updating opportunities for the sales funnel.
• Manage the sales funnel opportunities from pipeline to closure.
• Maintaining and building strong relationships with customers to increase customer satisfaction and account profitability
• Matching customer business objectives with NCR self service solutions that deliver value to the end customers.
• Work to build a business case with the customer and internally
• Developing strategic account plans, customer opportunity plans and presenting high quality, professional presentation and proposal materials
• Responsible for customer relationships ensuring that all customer requirements are identified and met driving volume and growth into these user accounts
• Key liaison between the customer, sales support teams, the factory, product management and other internal resources
• Responsible for any prospect opportunity within their assigned account base
• Schedule and conduct regular customer meetings to discuss customer-specific issues, review performance and value, ongoing projects and rollouts, and to position new solutions
• Continually fill the pipeline with qualified opportunities and execute winning sales campaigns to deliver quarter on quarter growth from those opportunities.
• Manage your opportunity funnel accordingly.
• Obtain customer or industry information that assists in responding to customer's needs and requirements
• Capitalizes on industry knowledge and customer contacts to uncover future business opportunities
• Responds to competitive threats to maximize NCR’s customer retention rate
• Understand the formal and informal decision making process within each of the accounts and drive go regular cadence/govenance accordingly.

Basic Qualifications:

• Bachelor’s degree in Engineering, Business or Commerce (MBA preferred)
• 5+ years of proven sales experience
• Experience in the Retail industry
• Experience in selling solutions – infrastructure & software applications are highly advantageous
• Proven sales success in attaining quota objectives
• Proven success in managing account relationships
• Ability to develop senior level business relationships with customers.
• Demonstrated performance and ability to sell value through a Consultative Selling approach

Salary Range: 184.300,00 $ - 342.400,00 $

Full time employee benefits include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.