Account Director, Platform Success - IQVIA Digital (Remote)

IQVIA; Chesapeake (VA); Remote; USD 79,000 - 222,000; Full time

Job summary

IQVIA is seeking an Account Director to lead client relationships and drive growth within its media operating system. Candidates should possess extensive experience in healthcare marketing and the ability to develop strategic account management approaches. This role offers the chance to shape client success through innovative data-driven solutions and team collaboration.

Benefits

Health and Welfare Benefits

Incentive Plans

Flexible Work Arrangements

Qualifications

• Seven years of related experience required.
• Expert understanding of omnichannel digital media strategy.
• Hands-on experience with media and marketing tools.

Responsibilities

• Develop and execute long-term account strategies.
• Serve as the executive point of contact for client challenges.
• Mentor and develop Account Managers.

Skills

Analytical Skills

Communication Skills

Leadership

Education

Bachelor's Degree

Tools

Media Planning Tools

Ad Tech Platforms

Marketing Analytics Platforms

Job description

To be eligible for this position, you must reside in the same country where the job is located.

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Learn more at www.iqviadigital.com

At the center of IQVIA Digital sits our IQVIA Media Operating System, a healthcare specific marketing platform trusted by some of the largest pharmaceutical brands and media agencies. We empower media planning, buying, and analytics teams with the tools they need to do their job, and do it well. By simplifying workflows that used to take days into seconds, integrating functionality that used to require multiple vendors into one, and providing faster and deeper insights than anyone in the industry, we are helping healthcare marketers cut their costs, move faster and drive measurable results – all without having to pick up the phone.

Platform Success is a diverse group of problem solvers with boundless curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results.

We're rapidly growing and looking for super-curious, passionate and driven individuals to join our team. Our people are our greatest asset and we're committed to creating an environment where we all thrive doing what we love. The Account Management team will work post-sale to cultivate senior-level relationships, provide programmatic, social, and email consultation, and ensure our clients are wildly successful on the marketing initiatives they’re running across the operating system.

Role: The Account Director is the senior leader responsible for driving the growth, retention, and overall success of a portfolio of high-value client relationships. Acting as the strategic partner and escalation point for Account Managers, the AD ensures that client needs are met with proactive solutions, data-driven insights, and a structured approach to account management. The AD works closely with internal stakeholders—Sales, Product, Trading, and Leadership—to align business priorities, identify expansion opportunities, and optimize platform usage to drive long-term revenue.

Key Responsibilities

• Strategic Client Growth & Retention: Develop and execute long-term account strategies that align with client business goals, deepen engagement, and maximize revenue potential. Own the health and trajectory of each assigned account, ensuring proactive risk mitigation and client success.
• High-Impact Client Escalations & Relationship Management: Serve as the executive point of contact for complex client challenges, ensuring timely resolutions that reinforce trust and partnership. Navigate high-stakes discussions, balancing demands with business objectives to drive outcomes.
• Leadership & Team Enablement: Mentor, coach, and develop Account Managers, setting clear KPIs and fostering a culture of accountability and performance. Ensure AMs are executing against client objectives with precision and consistency, while maintaining strong cross-functional collab.
• Revenue Expansion & Upsell Strategy: Identify growth opportunities by evaluating client performance, platform adoption, and market trends. Work closely with Sales to craft and present upsell and cross-sell solutions that drive incremental revenue.
• Proactive Performance & Insights: Partner with Trading and Analytics teams to translate data into actionable recommendations, ensuring clients maximize platform value. Regularly lead Quarterly Business Reviews (QBRs) to align on performance, renewals, and future investment strategies.
• Industry Thought Leadership & Influence: Act as a trusted industry expert, providing clients with guidance on market shifts, regulatory changes, and evolving best practices. Represent the company in high-profile client meetings, events, and industry forums.
• Account Framework & Operational Excellence: Implement a structured, repeatable approach to account management, ensuring scalability, consistency, and predictability in client outcomes. Optimize workflows between CS, Trading, and Product to enhance efficiency, comms, and resolution .

Success in This Role Will Look Like:

• Building Trusted Client Partnerships: Strengthen relationships with key accounts, contributing to high renewal rates, reduced churn, and deeper client engagement.
• Supporting Growth and Platform Engagement: Identify opportunities to expand client investment through thoughtful upselling and cross-selling, while encouraging broader use of platform features.
• Collaborating for Impact: Bring account strategies to life, support the growth of Account Managers, and foster strong internal collaboration to deliver great outcomes for our clients.

Qualifications:

• Bachelor's Degree required.
• Seven years of related experience.
• Expert understanding of omnichannel digital media strategy, primarily programmatic, social and email.
• Familiarity with healthcare marketing and industry dynamics, including regulatory considerations and the unique needs of pharmaceutical clients.
• Hands-on experience with media planning tools, ad tech platforms (e.g., DSPs, ad servers), and marketing analytics platforms.
• Proven ability to manage and grow strategic client relationships, with a focus on retention, upsell, and long-term value.
• Strong analytical skills with the ability to interpret complex data sets and translate insights into strategic recommendations.
• Excellent communication and presentation skills, with experience leading executive-level discussions.
• Experience developing processes and tools for team use, focused on improving efficiencies and client satisfaction.
• Demonstrated success in mentoring and developing team members, with a collaborative and empowering leadership style.
• Ability to work cross-functionally with Sales, Product, Trading, and Analytics teams to align on client goals and drive outcomes.
• Highly organized and self-directed, with the ability to manage multiple priorities in a fast-paced, evolving environment.
• Passion for innovation in healthcare marketing and a desire to make a measurable impact on patient outcomes through technology.

#iqviadigital

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $79,600.00 - $221,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.