Account Director I

Woven Health Collective; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

Woven Health Collective in the United States is seeking an Account Director I to independently manage key client relationships and drive business performance for assigned accounts. You will lead client communications, guide account strategy, and empower cross-functional teams to deliver high-quality, strategically aligned work.

The role requires 7–8+ years in medical communications, proven leadership, strong financial acumen, and the ability to navigate complex, multi-brand programs.

Qualifications

• 7–8+ years in account management in medical communications or healthcare agencies.
• Proven track record owning senior client relationships.
• Strong financial forecasting and profitability management.
• Experience leading teams in cross-functional environments.
• Excellent strategic thinking and communication skills.
• Deep understanding of medical communications deliverables and biopharma/med-device dynamics.

Responsibilities

• Serve as primary senior client contact across brands.
• Develop and refine account and tactical strategies aligning with client objectives.
• Lead high-level client conversations with recommendations and options.
• Anticipate client needs and propose solutions and expanded offerings.
• Own revenue targets, profitability, and forecasting for assigned accounts.
• Oversee scopes of work, fee structures, and change orders with analytical support.
• Monitor budget performance and track hours, fees, and out-of-pocket costs.
• Identify risks and opportunities relative to financial goals.
• Develop contingency plans for revenue losses or paused work.
• Ensure high-quality execution across all programs and deliverables.
• Set expectations for project planning, timelines, communication, and quality.
• Collaborate with project management to optimize processes and staffing.
• Maintain oversight of milestones and critical initiatives.
• Lead and develop a client service team and provide coaching.
• Model accountability and transparent communication.
• Partner on staffing plans and performance evaluations.
• Drive organic growth by identifying unmet needs and expanding services.
• Contribute strategic insight to RFIs/RFPs and pitches.
• Support agency positioning in therapeutic areas.

Skills

Account management

Client services

Leadership

Financial acumen

Strategic thinking

Communication

Medical communications

Job description

Career Opportunities with Woven Health Collective

A great place to work.

Current job opportunities are posted here as they become available.

New Opportunity! Woven Health Collective is a healthcare marketing, strategy, and science communications company, dedicated to revolutionizing healthcare through innovative solutions and collaborative partnerships. Our unwavering commitment to empathy and collaboration ensures that both our team and clients experience a rewarding journey, where innovation not only advances healthcare but also enriches lives.

At Woven Health Collective, you will be empowered to bring your authentic self to work and unlock your full potential. Come join our growing team!

Job Summary

The Account Director I is a senior client-service leader responsible for independently managing key client relationships and overall business performance for assigned accounts. They own client communications with minimal oversight, support account strategy and execution, and are accountable for revenue, financial health, and their book of business. The Account Director directs and empowers cross-functional teams to deliver high-quality, strategically aligned work.

Job Responsibilities and Skills

• Serve as the primary, trusted point of contact for more senior client stakeholders across assigned brands and accounts.
• Lead the development and refinement of account and tactical strategies that align with client business objectives, brand plans, and medical/scientific priorities.
• Guide high-level client conversations around priorities, trade-offs, and long-term planning, bringing clear recommendations and options.
• Anticipate client needs and market shifts and proactively propose solutions, new ideas, and expanded offerings.
• Own financial performance for assigned accounts, including revenue targets, profitability, and forecasting.
• Oversee creation and negotiation of scopes of work, fee structures, and change orders, with analytical and execution support from the account team.
• Monitor budget performance across projects and brands; ensure accurate tracking of hours, fees, and out-of-pocket costs.
• Identify risks and opportunities relative to financial goals and adjust plans or resource allocations accordingly.
• Develop contingency plans for addressing revenue losses or paused work.
• Ensure consistent, high-quality execution across all programs and deliverables within the account or portfolio.
• Set expectations and standards for project planning, timelines, communication, and quality; intervene as needed to resolve issues.
• Partner with project management/shared service teams to optimize processes, resourcing, and workflows across brands and workstreams.
• Maintain oversight of key milestones and deliverables, stepping in to support critical or complex initiatives.
• Lead and develop a team of client service support aligned to account size and needs
• Set clear goals and performance expectations for team members and provide regular coaching, feedback, and career development support.
• Model strong leadership behaviors: accountability, composure under pressure, transparent communication, and collaborative problem solving.
• Partner with leadership on staffing plans, performance evaluations, and promotion/readiness discussions.
• Drive organic growth within existing accounts by identifying unmet needs, proposing new initiatives, and expanding the scope of services.
• Collaborate on new business opportunities (RFIs/RFPs, pitches) by contributing strategic insight, client understanding, and case examples.
• Help shape the agency’s positioning and offerings in therapeutic and capability areas related to their portfolio.
• Build a strong external presence with clients and key opinion stakeholders as appropriate to support long-term relationship health.

Minimum Qualifications

• Typically 7-8+ years of account management/client services experience in medical communications or healthcare agency environments, including prior leadership of complex accounts.
• Proven track record of independently owning senior client relationships and leading multi-channel medical communications programs.
• Strong financial acumen, including comfort with revenue planning, forecasting, scope development, and profitability management.
• Demonstrated success leading and developing teams at multiple levels and navigating matrixed, cross-functional environments.
• Excellent strategic thinking and communication skills, with the ability to distill complexity into clear recommendations.
• Deep understanding of medical communications deliverables, industry regulations, and biopharma/med-device dynamics.

Disclaimer

Woven Health Collective provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.