Account Director, Client Experience, Technology

Weber Shandwick; San Francisco (CA); On-site; USD 105,000 - 135,000; Full time

Job summary

Weber Shandwick in San Francisco, CA seeks an Account Director, Client Experience for our Technology practice. You will lead earned-media programs, counsel senior clients, and shape narratives at the intersection of business and technology.

You will collaborate with cross-functional teams, guide junior staff, and drive strategic media initiatives for leading tech brands and disruptors. This role demands deep industry knowledge and a talent for storytelling that resonates across audiences.

Qualifications

• 8–10 years in PR/communications or journalism with a focus on B2B tech in an agency.
• Proven ability to secure placements in major outlets and build tech reporter relationships.
• Strong leadership, strategic thinking, and ability to develop senior-level messaging.

Responsibilities

• Earned Media Strategy & Execution: design and run proactive, integrated campaigns and secure top-tier coverage.
• Strategic Client Counsel: advise senior clients on media landscape shifts, crisis/issues, and executive visibility.
• Narrative & Message Development: translate complex B2B tech into compelling stories for technical and business audiences.
• Integrated Collaboration: partner with Weber I/O and Weber Create to ensure machine-readable and SEO-friendly media.
• Media Relations: maintain deep relationships with journalists and analysts at top-tier outlets.
• Team Leadership: mentor and develop junior technology team members across accounts.
• Business Development: contribute insights and participate in new business pitches for the Tech Practice.

Skills

PR/Comms experience

Media relations prowess

Strategic thinking

Writing excellence

Leadership

Agility

Job description

Account Director, Client Experience, Technology

San Francisco, California, United States of America

Weber Shandwick is a global "earned-first" communications network. We deliver award-winning campaigns that blend creative storytelling, data-driven insights, and stakeholder value. In a fast-moving, complex media landscape, we help brands break through the blur by creating cultural relevance and driving real business impact.

The Role

Weber Shandwick is looking for a Director of Client Experience to join our West Technology practice to support clients ranging from the most influential tech brands in the world to fast-growing disruptors.

This role is designed for someone who is passionate about how technology is reshaping how we work and live and obsessively follows how the industry is rapidly evolving. You understand that today’s storytelling requires a sophisticated, integrated approach that extends beyond traditional media relations to encompass social media, influencer engagement, and owned content. You will have expertise in AI, computing, and/or enterprise technology, with a proven ability to distill complex concepts into clear and compelling narratives at the intersection of business, technology, and culture.

As a Director, you will help manage our partnerships with top-tier tech clients and collaborate across cross-functional teams to drive impact and agility. You will architect high-impact media strategies, counsel C-suite executives, and leverage our proprietary tools to build campaigns that win in culture. You will not just pitch stories; you will shape the strategic narratives that define the future of technology.

Key Responsibilities

• Earned Media Strategy & Execution: Design and execute proactive, integrated earned media campaigns that align with client business objectives. Secure top-tier business, financial, and tech trade coverage.
• Strategic Client Counsel: Serve as a trusted advisor to senior clients. Provide real-time counsel on media landscape shifts, crisis/issues management, and executive visibility opportunities.
• Narrative & Message Development: Translate complex, highly technical B2B products and services into compelling, culturally resonant stories that appeal to both technical decision-makers and the broader business community.
• Integrated Collaboration: Partner seamlessly with Weber I/O (analytics and AI) and Weber Create (integrated media and influencers) to ensure earned media is machine-readable, optimized for search, and integrated into broader marketing ecosystems.
• Media Relations: Maintain and continuously cultivate deep relationships with key journalists, editors, and analysts at top-tier business and technology publications.
• Team Leadership: Manage, mentor, and inspire junior Technology team members. Guide their professional development and ensure excellence in execution across all account operations.
• Business Development: Play a critical role in agency growth by contributing strategic media insights and participating in new business pitches for the Tech Practice.

Qualifications & Skills

• Experience: 8-10 years of experience in public relations, communications, or journalism, with a heavy emphasis on B2B technology within an agency environment.
• Media Prowess: A proven track record of securing high-profile placements in top-tier business (e.g., WSJ, Bloomberg, CNBC) and technology trade publications. Deep, active relationships with key tech reporters.
• Strategic Thinking: Exceptional ability to connect macroeconomic trends and cultural moments with enterprise tech narratives.
• Writing Excellence: Outstanding written and verbal communication skills; ability to draft compelling pitches, bylines, press releases, and executive briefing materials.
• Leadership: Demonstrated experience managing and developing junior talent, with a collaborative approach to working across cross-functional teams.
• Agility: A high degree of adaptability and the ability to thrive in a fast-paced, matrixed, global agency environment.

Salary Range: $105,000-$135,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Salary Range : $105,000 - $135,000

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