Account Director

Epsilon; Troy (MI); On-site; USD 122,000 - 205,000; Full time

Job summary

Epsilon is seeking an experienced Account Director to oversee crucial client relationships, drive business success, and guide strategic marketing initiatives. The role demands strong project management, client interaction, and a deep understanding of data-driven marketing. This position is pivotal in ensuring that projects align with client goals and that successful outcomes are achieved, fostering long-term partnerships.

Benefits

Flexible time off

Paid sick time

Parental/new child leave

Comprehensive health coverage

401(k) plan

Tuition assistance

Employee recognition programs

Qualifications

• Minimum of ten years strong CRM and data-driven marketing experience.
• Experience in project management and client relationship management.
• Strong presentation skills for engaging with senior client contacts.

Responsibilities

• Oversee client relationships and strategic planning.
• Develop and maintain annual account plans for assigned clients.
• Lead cross-functional teams to achieve client objectives.

Skills

Project Management

Communication

CRM Technologies

Data-driven Marketing

Client Relationship Management

Education

Bachelor’s degree preferred

Tools

Salesforce

Adobe

Job description

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How You’ll Make an Impact

The Account Director serves as the senior leader overseeing designated client relationships and businesses, responsible for strategic planning, execution, and financial performance. This role drives business success by providing high-level strategic and technological direction while ensuring flawless implementation of marketing initiatives. As a key partner to the client, the Account Director works through Epsilon Client Teams to deliver impactful results and uncover new business opportunities that support long-term profitability. Demonstrates deep knowledge across business categories to provide clients with clear, data-driven insights and strategic leadership. Guides internal teams with frameworks for assignments, offering strong points of view and thoughtful recommendations. This role embodies Epsilon’s position as a leader with vision in creative problem-solving, fostering innovation while proactively identifying and addressing challenges. Builds and leads planning across scopes to align team efforts with client objectives. Quickly identifies gaps, delays, or risks, and collaborates across functions to implement timely solutions that keep projects on track. Drives the development and advocacy of innovative ideas internally and with clients. Challenges teams to think beyond the obvious and supports the cultivation of strategies that enhance client value and unlock growth opportunities. Maintains a pulse on client needs and Brings cross-functional teams together in pursuit of client goals, creating a collaborative and supportive environment. Coaches and mentors team members, fostering professional growth and contributing to business success and organizational strength.

Overview

How You’ll Make an Impact

The Account Director serves as the senior leader overseeing designated client relationships and businesses, responsible for strategic planning, execution, and financial performance. This role drives business success by providing high-level strategic and technological direction while ensuring flawless implementation of marketing initiatives. As a key partner to the client, the Account Director works through Epsilon Client Teams to deliver impactful results and uncover new business opportunities that support long-term profitability. Demonstrates deep knowledge across business categories to provide clients with clear, data-driven insights and strategic leadership. Guides internal teams with frameworks for assignments, offering strong points of view and thoughtful recommendations. This role embodies Epsilon’s position as a leader with vision in creative problem-solving, fostering innovation while proactively identifying and addressing challenges. Builds and leads planning across scopes to align team efforts with client objectives. Quickly identifies gaps, delays, or risks, and collaborates across functions to implement timely solutions that keep projects on track. Drives the development and advocacy of innovative ideas internally and with clients. Challenges teams to think beyond the obvious and supports the cultivation of strategies that enhance client value and unlock growth opportunities. Maintains a pulse on client needs and Brings cross-functional teams together in pursuit of client goals, creating a collaborative and supportive environment. Coaches and mentors team members, fostering professional growth and contributing to business success and organizational strength.

What You’ll Achieve

• Build strong, collaborative relationships with clients and partner agencies to develop integrated, strategic plans.
• Understand client business, market conditions, and consumer behavior, including macroeconomic factors that influence decision-making.
• Maintain deep knowledge of CRM technologies and platforms, such as Adobe and Salesforce.
• Serve as a strategic advisor by providing informed recommendations in CRM, digital experiences, and data-driven marketing.
• Proactively find opportunities to expand services and drive long-term client growth.
• Ensure client satisfaction through consistent, transparent communication across levels.
• Foster alignment with Publicis agencies to support Epsilon’s broader growth initiatives.
• Develop and maintain annual account plans for each assigned client.
• Identify and initiate new project and growth opportunities aligned with client objectives.
• Lead the development of long-term account strategies and contribute to broader industry positioning.
• Guide storytelling and strategic content creation to support client business goals.
• Collaborate with business leads to advance active and new high-impact initiatives.
• Support senior-level relationship building with clients and agency teams.
• Align Epsilon’s programs to client critical metrics and track performance accordingly.
• Direct cross-functional teams to complete account strategies and results.
• Ensure high levels of quality, accuracy, and timeliness across all projects.
• Define project scope, timelines, and budgets; communicate clearly with internal and client collaborators.
• Provide ongoing direction and coordination among Strategy, Platform, and Campaign Execution teams.
• Recognize when to involve domain experts and facilitate their effective contributions.
• Monitor team output and coach toward continuous improvement and flawless execution.
• Manage the financial health of client accounts, including revenue forecasting, budgeting, and invoicing.
• Be responsible for project cost management and ensure alignment with client-approved budgets.
• Support contract negotiation and contribute to margin improvement efforts.
• Evaluate service delivery and recommend improvements to enhance value and efficiency.
• Follow up proactively to resolve issues and maintain strong client satisfaction.
  
  

Who You Are

• What You’ll Bring With you:
• A minimum of ten years of strong CRM and Data-driven Marketing Martech Platform experience, with Automotive experience preferred.
• Demonstrate understanding of the essentials of CRM, digital media and marketing email/SMS/mobile push and digital media channels, campaign planning and management, consumer database and data enablement, consumer experience/journey design, and/or data-driven media experience.
• A track record of profitable application of SaaS solutions in the loyalty and/or CRM space
• The ability to drive and/or assist in the steps vital to get various programs launched. Possess strong project management, communication and executional skills.
• Must possess excellent presentation skills and experience presenting concise and compelling content to client contacts (VP, SVP, C-suite)
• The ability to drive and/or assist in the steps vital to get various strategies implemented
• The ability to interface and connect with the client, building a relationship based in trust and respect and becoming a trusted advisor for your client
• The ability to meet or exceed client expectations in the area of account management and development, industry/category/brand knowledge with a good understanding of industry channels and market conditions
• Should have high standards, a strong work ethic and be able to function autonomously, while retaining team membership and spirit.
• Meticulous, yet with the ability to see the bigger picture
• Thorough and accurate communication ability
• Ability to manage multiple priorities with strong organizational skills
• Proficiency in Microsoft Office programs
• Why you might stand out from other talent:
• Bachelor’s degree preferred
  

Base Salary: $122,625 - $204,375

Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.
  
  

Because You Matter

Benefits

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
  
  

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [e-mail] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

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