Account Director

Cushman & Wakefield; Santa Clara (CA); On-site; USD 225,000 - 265,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Paid time off

Job summary

Cushman & Wakefield is seeking an Account Director in Santa Clara, CA to lead one or more client accounts within Global Occupier Services. This role drives profitability, client satisfaction, and top-tier service delivery across IFM and project services.

The position requires a strong P&L mindset, deep client relationships, and leadership of multi-disciplinary teams. A minimum of 10 years in senior management and solid financial acumen are preferred.

Qualifications

• Minimum of 10 years at a senior management level or similar capacity.
• Experience in directly leading and managing multi-discipline teams.
• Client, P&L and contract management experience.
• Experience in management of an integrated services account including IFM, PDS, Portfolio Administration and Strategic Consulting.

Responsibilities

• Manage the financial and contract performance outcome of one or more account teams.
• Understand the client’s business goals to align real estate services with objectives.
• Establish and implement the overall vision, strategy and performance metrics.
• Develop and maintain strong client relationships.
• Lead account governance processes and ensure delivery of all contract deliverables.
• Mentor and develop account talent and promote diversity & inclusion.
• Collaborate with Finance, HR, Sourcing, Legal and other partners to drive revenue and service delivery.

Skills

Leadership

Customer relationship management

Technical skills

Organization design & management

Communication

Financial management

Matrix organization

Presentation skills

Business acumen

Education

Bachelor's degree

MBA preferred

Tools

MS Word

MS Excel

PowerPoint

Job description

Account Director

Summary

The Account Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for all assigned account/s within the Region. The Account Director is responsible for $2MM - $5MM revenue while leading one or more client accounts within Global Occupier Services (GOS) across one or more of the service lines below:

• Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
• Project & Development Services
• Portfolio Administration
• Workplace and Portfolio Strategy

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Manage the financial and contract performance outcome of one or more account teams.
• Maintain a thorough understanding of the client’s business goals and strategies to align real estate services to contribute to these objectives
• Establish and implement the overall vision, strategy and performance metrics to the applicable service lines
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Provide disciplined contract management to meet superior delivery of all contract deliverables
• Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations
• Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities
• Oversee risk mitigation and dispute resolution for client and C&W
• Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
• Attract and maintain top talent and provide on-going mentoring to team for superior performance
• Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.
• Responsible for revenue generation, account P&L management, profitability and overall financial performance
• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
• Ensure quantitative and qualitative analytics and evidenced-based decision making

KEY COMPETENCIES

• Leadership
• Customer Relationship Management
• Technical Skills
• Organization Design & Management Skills
• Communication (oral and written)
• Financial Management
• Matrix Organization / Business Partner Skills
• Presentation Skills
• Business Acumen

EDUCATION

Bachelor’s degree required

Master’s degree or MBA preferred

IMPORTANT EXPERIENCE

• Minimum of 10 years at Senior Management level or other similar capacity
• Experience in directly leading and managing multi-discipline teams
• Client, P&L and contract management experience
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Portfolio Administration and Strategic Consulting

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Ability to develop positive working relationships with agencies, local government officials, and business community members
• Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON)
• Skilled in financial analysis and knowledge of financial concepts
• Ability to comprehend, analyze and interpret complex business documents
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

BENEFITS

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
• The compensation for the position is: $ 225,250.00 - $265,000.00

EEO / DEI STATEMENTS

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

ABOUT CUSHMAN & WAKEFIELD

INCO: “Cushman & Wakefield”

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries.

In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other.

Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com