Account Director

Jones Lang LaSalle Incorporated; San Jose (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

PTO & holidays

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an Account Director to lead top client relationships within Work Dynamics, developing strategic account plans and delivering operational excellence across 24x7 cleanroom and critical facilities environments. You will manage P&L, budgets, and cross-functional teams while aligning service capabilities with client objectives in R&D and technology sectors.

Located onsite in San Jose, this senior role offers exposure to Fortune 500 accounts, complex

Qualifications

• Cleanroom Experience: Direct, hands-on experience managing or supporting cleanroom environments, including ISO classifications, gowning/degowning protocols, and contamination control discipline required to keep classified spaces compliant without disrupting active R&D work
• 24x7 Operations Experience: Proven ability to lead round-the-clock facility operations: staffing coverage models, shift handoffs, on-call escalation, and after-hours emergency response ensuring critical R&D and cleanroom infrastructure never goes unmonitored
• Full P&L accountability for the account, including budget development, forecasting, variance management, and cost control, with attention to how capital/expense decisions affect cleanroom uptime and compliance
• Excellent Communications: Strong verbal and written communication skills across all levels, able to translate technical facilities detail into clear, executive-ready updates while communicating precisely with technicians, engineers, and third-party partners on the ground
• Engineering & Technical Experience: Strong technical/engineering background, ideally with critical facilities or MEP systems exposure, enabling credible oversight of HVAC, electrical, and controls work and informed decisions on technical vendor recommendations
• Experience Managing a Highly Technical Operation: Demonstrated success leading complex, technically demanding operations—not just administratively overseeing a site, but understanding the systems, risks, and operational nuances well enough to make sound judgment calls under pressure
• Strong People Management Skills: Demonstrated success leading people responsible for managing complex, technically demanding operations—proven good hiring judgment and managing to a high-performance level
• Bachelor's degree with comprehensive business experience across multiple functions

Responsibilities

• Developing comprehensive account visions that align client objectives with JLL's strategic goals and service capabilities, particularly for R&D and technology environments
• Building and mentoring diverse, high-performing teams while advancing inclusion priorities through focused talent planning in 24x7 operational environments
• Managing complex client relationships in cleanroom and critical facility environments requiring ISO classification compliance and contamination control
• Analyzing customer behavior data and industry trends to identify expansion opportunities and drive account growth
• Overseeing financial performance including full P&L accountability, budget development, forecasting, variance management, and cost control
• Collaborating with Work Dynamics leadership to translate firm strategy into actionable business opportunities
• Delivering exceptional client service through proactive stakeholder engagement and continuous feedback integration
• Leading project management initiatives with approximately $8M annual spend
• Providing strategic occupancy planning and management

Skills

Cleanroom experience

24x7 operations

P&L accountability

Executive communication

Engineering/technical background

Technical operations leadership

People management

Bachelor's degree + business exposure

Education

Bachelor's degree

Job description

Account Director – JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Account Director serves as the top leadership role on client accounts within JLL Work Dynamics, developing and implementing comprehensive account plans that delight clients and ensure healthy long-term relationships. This executive leader anticipates client needs, delivers exceptional performance on key indicators, and builds high-performing teams that drive operational excellence while keeping employees engaged and thriving. You'll lead transformational client relationships for Fortune 500 companies, managing comprehensive facility management solutions with a focus on R&D/Technology clients with cleanroom operations, project management, and strategic occupancy management.

What your day‑to‑day will look like:

• Developing comprehensive account visions that align client objectives with JLL's strategic goals and service capabilities, particularly for R&D and technology environments
• Building and mentoring diverse, high‑performing teams while advancing inclusion priorities through focused talent planning in 24x7 operational environments
• Managing complex client relationships in cleanroom and critical facility environments requiring ISO classification compliance and contamination control
• Analyzing customer behavior data and industry trends to identify expansion opportunities and drive account growth
• Overseeing financial performance including full P&L accountability, budget development, forecasting, variance management, and cost control
• Collaborating with Work Dynamics leadership to translate firm strategy into actionable business opportunities
• Delivering exceptional client service through proactive stakeholder engagement and continuous feedback integration
• Leading project management initiatives with approximately $8M annual spend
• Providing strategic occupancy planning and management

Required Qualifications:

• Cleanroom Experience: Direct, hands‑on experience managing or supporting cleanroom environments, including ISO classifications, gowning/degowning protocols, and contamination control discipline required to keep classified spaces compliant without disrupting active R&D work
• 24x7 Operations Experience: Proven ability to lead round‑the‑clock facility operations: staffing coverage models, shift handoffs, on‑call escalation, and after‑hours emergency response ensuring critical R&D and cleanroom infrastructure never goes unmonitored
• Full P&L accountability for the account, including budget development, forecasting, variance management, and cost control, with attention to how capital/expense decisions affect cleanroom uptime and compliance
• Excellent Communications: Strong verbal and written communication skills across all levels, able to translate technical facilities detail into clear, executive‑ready updates while communicating precisely with technicians, engineers, and third‑party partners on the ground
• Engineering & Technical Experience: Strong technical/engineering background, ideally with critical facilities or MEP systems exposure, enabling credible oversight of HVAC, electrical, and controls work and informed decisions on technical vendor recommendations
• Experience Managing a Highly Technical Operation: Demonstrated success leading complex, technically demanding operations—not just administratively overseeing a site, but understanding the systems, risks, and operational nuances well enough to make sound judgment calls under pressure
• Strong People Management Skills: Demonstrated success leading people responsible for managing complex, technically demanding operations—proven good hiring judgment and managing to a high‑performance level
• Bachelor's degree with comprehensive business experience across multiple functions

Preferred Qualifications:

• Project Management Experience: The scope of work includes Project Management with approximately $8M per year spend
• Strategic Occupancy Management: Experience in strategic planning and occupancy planning
• High‑performing capabilities in financial management and cost control
• MBA or post‑graduate studies
• Experience with complex, large, and heavily matrixed organizations
• Commercial real estate industry trend awareness and data‑driven decision making
• Transformational leadership experience leading change with energy and resilience
• Track record of making complex decisions and taking calculated risks in growth environments

Location & Compensation

Location: 5 days Onsite - San Jose

Estimated compensation for this position: 180,000.00 – 240,000.00 USD per year

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Benefits and Culture

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Technology & Data

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Equal Employment Opportunity & Accommodations

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.