Account Director

Crispin; New York (NY); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

FSA/HSA accounts

Paid time off

Sick time

Paid parental leave

Paid medical leave

STD/LTD insurance

Job summary

Crispin is seeking an Account Director in New York who will own the client relationship and lead a cross-functional agency team to deliver on business goals.

You will guide senior client conversations, identify growth opportunities, and ensure alignment between client needs and agency capabilities. The role emphasizes strong leadership, strategic insight, and clear communication to protect and grow client value.

Qualifications

• 10+ years of agency experience.
• Proven ability to lead strategic and creative conversations independently.
• Proven ability to influence client decisions.

Responsibilities

• Build trusted relationships with senior C-Suite clients to guide the business and the agency relationship.
• Identify opportunities to deepen the agency’s role in the client’s business.
• Partner with discipline leads to engage the right resources at the right moments.
• Create client scopes of work and fee recommendations; manage the account financials.
• Lead the team in strategic development and momentum across Creative, Strategy, Social, Media, and Production.

Skills

Relationship management

Leadership

Strategic thinking

Client advocacy

Account management

Job description

As an Account Director at Crispin, you own the relationship with clients and keep things running smoothly with your internal crew. Leading the team in the day-to-day hustle of managing the client’s business? Yep, that’s all you.

Responsibilities

• Build trusted relationships with senior C-Suite (or equivalent) clients to guide the business and the overall client/agency working relationship.
• Identify opportunities to deepen the agency’s role in the client’s business.
• Partner with discipline leads to ensure the right resources are engaged at the right moments.
• Create client scopes of work and fee recommendations. Manage the account financials.
• Serve as active and centralized leader of strategic development and momentum, building inclusive teams to include Creative, Strategy, Social, Media, and Production leadership.
• Monitor scope, identify and manage scope creep and opportunities for expansion.
• Communicate agency POV clearly and confidently.
• Understand the Crispin agency initiatives and how they relate to client business (i.e. Analytics, PR, Media, etc.).
• Understand and teach mechanics of the creative process and how to get to the best work.
• Master the communication skills to deliver tough feedback to clients or argue a point of view that supports the strategy and creative POV.
• Get in there deep - have the skill set and know how to drive and influence the Clients' business.
• Take an active role in culture and building the Account Department, managing 1-2 direct reports.
• Manage/teach/mentor your team, identifying opportunities for growth and overall support. Their success is your success.

Qualifications

• Ability to work in-office at One World Trade.
• 10+ years of agency experience.
• Experience leading strategic and creative conversations independently.
• Proven ability to influence client decisions.
• Ability to guide feedback to protect the work while addressing the client’s underlying business need.
• Experience playing an active role in organic growth, scope expansion and business development.

Base compensation range is $130k - $160k. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, job-related qualifications/skills, and geographic location. The Company reserves the right to modify this pay range at any time. For this role, Benefits include:

• health/dental/vision insurance
• matching 401(k)
• FSA and HSA accounts
• paid time off
• sick time
• paid parental leave
• paid medical leave
• STD/LTD insurance benefits
• generous holiday calendar