Account Director – Integrated Brand & Social

Crispin; New York (NY); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k) matching

FSA and HSA accounts

Paid time off

Sick time

Paid parental leave

Paid medical leave

STD/LTD insurance

Generous holiday calendar

Job summary

Crispin in New York seeks an Account Director – Integrated Brand & Social to lead senior day-to-day client relationships across a portfolio of integrated Brand + Social work. You are a hands-on leader connecting Creative, Strategy, Social, Media, Production, and Project Management to drive clarity and outcomes.

You will shape strategy with Creative and Strategy, translate client needs into actionable briefs, and manage multiple workstreams while protecting the core idea and ensuring profitable

Qualifications

• 8+ years of agency account/client leadership experience, including experience operating at the Account Director or equivalent level.
• Demonstrated experience leading integrated brand and marketing campaigns across multiple channels.
• Experience with social-first and/or always-on content programs, including organic social, paid social/media, and creator/influencer work.

Responsibilities

• Own senior day-to-day client relationships and become a trusted partner on business, brand, and marketing priorities.
• Lead integrated work across brand campaigns, always-on social, content, creators/influencers, paid media, and production.
• Partner closely with Creative and Strategy from brief through final delivery, helping teams get to strong work and protecting the core idea through client feedback.
• Translate client business needs into clear agency direction, priorities, briefs, and actionable feedback.
• Lead multiple clients and workstreams simultaneously, prioritizing efficient, timely fulfillment of scopes of work while maintaining quality and momentum across fast-moving businesses.
• Partner closely with Project Management to establish internal ways of working, roles, resourcing, and workflows that support client objectives and successful delivery of the scope.
• Bring strong social and cultural fluency, understanding how organic social, creators, paid amplification, and broader campaign channels work together.
• Guide clients through production across video, social/content, digital, and integrated campaigns, balancing creative ambition with timing, budget, and deliverables.
• Own the commercial health of the business, including scopes, staffing, revenue forecasting and ownership, budgets, burn management, scope management, and organic growth opportunities.

Skills

Account leadership

Brand & Social

Integrated campaigns

Senior client relationships

People leadership

Strategic conversations

Job description

Account Director – Integrated Brand & Social

As an Account Director at Crispin, you are a senior day-to-day client and business leader across a portfolio of integrated Brand + Social work.

You build trusted client relationships, lead teams through strategic and creative development, and help great work move from brief to market. You are equally comfortable discussing business opportunities with senior clients and getting into the details of scopes, production plans, social calendars, creator programs, and client feedback when the work requires it.

Our Account Directors are hands‑on leaders who connect Creative, Strategy, Social, Media, Production, and Project Management around the business, create clarity when things get complicated, and know when to lead directly, empower the team, or bring in additional expertise.

Responsibilities

• Own senior day-to-day client relationships and become a trusted partner on business, brand, and marketing priorities.
• Lead integrated work across brand campaigns, always‑on social, content, creators/influencers, paid media, and production.
• Partner closely with Creative and Strategy from brief through final delivery, helping teams get to strong work and protecting the core idea through client feedback.
• Translate client business needs into clear agency direction, priorities, briefs, and actionable feedback.
• Lead multiple clients and workstreams simultaneously, prioritizing efficient, timely fulfillment of scopes of work while maintaining quality and momentum across fast‑moving businesses.
• Partner closely with Project Management to establish internal ways of working, roles, resourcing, and workflows that support client objectives and successful delivery of the scope.
• Bring strong social and cultural fluency, understanding how organic social, creators, paid amplification, and broader campaign channels work together.
• Guide clients through production across video, social/content, digital, and integrated campaigns, balancing creative ambition with timing, budget, and deliverables.
• Own the commercial health of the business, including scopes, staffing, revenue forecasting and ownership, budgets, burn management, scope management, and organic growth opportunities.
• Communicate a clear agency POV and confidently navigate difficult conversations, competing priorities, and senior stakeholder feedback, including clearly articulating fee rationale, identifying and addressing scope creep, and proactively flagging overburn or financial risk when needed.
• Connect the right agency capabilities to client needs and identify opportunities to deepen Crispin’s role in the business.
• Manage, mentor, and develop 1 to 2 direct reports while contributing to the continued evolution of Crispin’s Account and Client Partnership discipline.

We’re hiring multiple Account Directors across our Integrated Brand + Social client portfolio and are open to different areas of depth. Some candidates may bring stronger integrated brand and campaign experience, while others may bring deeper social, creator, and content expertise. Across both, we’re looking for strong client leaders who understand how these disciplines work together and are eager to lead beyond a single channel.

Qualifications

• Ability to work from our One World Trade Center office in New York.
• 8+ years of agency account/client leadership experience, including experience operating at the Account Director or equivalent level.
• Demonstrated experience leading integrated brand and marketing campaigns across multiple channels.
• Experience with social-first and/or always‑on content programs, including organic social, paid social/media, and creator/influencer work.
• Strong understanding of creative development and production, with experience leading work from brief through launch.
• Experience independently leading strategic and creative conversations with senior clients and influencing decisions.
• Demonstrated ability to operate autonomously, make sound day‑to‑day decisions without unnecessary escalation, and recognize when senior leadership input is truly needed.
• Ability to translate client feedback into clear direction while protecting the underlying strategy and creative idea.
• Strong commercial experience across scopes, staffing, revenue forecasting and ownership, budgets, burn management, scope management, and organic growth.
• Experience leading multiple businesses or complex workstreams simultaneously.
• Demonstrated ability to lead multidisciplinary teams across Creative, Strategy, Social, Media, Production, and Project Management.
• Experience working within and/or leading an Integrated Agency Team (IAT), aligning multiple agency partners around shared client objectives and ways of working.
• Experience managing and developing junior account talent.
• Curious, solutions-oriented, and comfortable operating in a fast‑moving environment where the answer is not always obvious.

Base compensation range is $130,000 - $160,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, job‑related qualifications/skills, and geographic location. The Company reserves the right to modify this pay range at any time. For this role, Benefits include: health/dental/vision insurance, matching 401(k), FSA and HSA accounts, paid time off, sick time, paid parental leave, paid medical leave, STD/LTD insurance benefits, and generous holiday calendar.