Account Director

JLL; Mountain View (CA); On-site; USD 225,000 - 250,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision coverage

Parental leave

Paid time off and holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in the United States seeks an Account Director – Account Management to shape and execute a global account plan, delight clients, and drive revenue. You will lead large, matrixed teams and translate firm strategy into opportunities while maintaining strong client relationships.

The role demands 10+ years in facility management and commercial real estate leadership, with a track record of scaling outsourced solutions for Fortune 500 clients and managing sizable budgets.

Qualifications

• 10+ years of Facility Management and Commercial Real Estate executive leadership experience.
• Proven results driving global employee experience programs.
• Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies.
• Extensive experience hiring, training, and retaining large teams (100+ talent) in a client service environment.

Responsibilities

• Exceed client expectations by creating a vision for the account plan, aligning global initiatives, and ensuring high‑quality results that secure future no‑bid contract renewals.
• Drive account growth globally by articulating the value proposition and expanding the portfolio of services.
• Develop trusted advisor relationships with key stakeholders, solicit feedback, and excel at world‑class client service delivery.
• Oversee delivery of global programs, especially initiatives focused on elevating employee experience.
• Establish and maintain standard operating procedures (SOPs) for the account.
• Build and manage high‑performance teams, ensuring the highest qualified candidates are hired for all roles on the account.
• Create actionable, measurable career development plans for all direct reports.
• Advance the firm’s diversity and inclusion priorities through focused talent planning.
• Present a global annual account plan that includes objectives, client satisfaction results, value‑add activities, and targeted expansion plans.
• Proactively manage the account budget, identifying opportunities to generate additional revenue.
• Mitigate risk by maintaining accounts receivable below 60 days payable.]

Skills

Executive leadership

Global account management

Strategic thinking

Client service

Education

Bachelor’s degree in business

MBA or postgraduate studies preferred

Job description

Account Director – Account Management

Account Director is accountable for developing and implementing a global account plan that delights clients, ensures healthy long‑term relationships, and drives revenue and profitability. This executive leader anticipates client needs, delivers on key performance indicators, builds high‑performing teams, and translates firm strategy into business opportunities.

Primary Responsibilities

• Exceed client expectations by creating a vision for the account plan, aligning global initiatives, and ensuring high‑quality results that secure future no‑bid contract renewals.
• Drive account growth globally by articulating the value proposition and expanding the portfolio of services.
• Develop trusted advisor relationships with key stakeholders, solicit feedback, and excel at world‑class client service delivery.
• Oversee delivery of global programs, especially initiatives focused on elevating employee experience.
• Establish and maintain standard operating procedures (SOPs) for the account.
• Build and manage high‑performance teams, ensuring the highest qualified candidates are hired for all roles on the account.
• Create actionable, measurable career development plans for all direct reports.
• Advance the firm’s diversity and inclusion priorities through focused talent planning.
• Present a global annual account plan that includes objectives, client satisfaction results, value‑add activities, and targeted expansion plans.
• Proactively manage the account budget, identifying opportunities to generate additional revenue.
• Mitigate risk by maintaining accounts receivable below 60 days payable.

Attributes

• Exemplary executive presence – gravitas and sophistication to command the room internally and with clients.
• Strategic mindset – sees the big picture, translates it into achievable new business opportunities.
• Financially astute – commercial orientation and strong financial acumen.
• Results driven – takes corrective action quickly, collaborates with integrity when performance falls short.
• Obsessed with customer habits – keen awareness of industry trends and data derived from customer behaviors.
• Commercially astute – quickly recognizes levers to drive growth and increase productivity.
• Transformational leadership – leads change, takes calculated risks, and adapts style across growth phases.
• Operational heft – comfort with complex, large, matrixed organizations.

Requirements

• 10+ years of Facility Management and Commercial Real Estate executive leadership experience.
• Proven results driving global employee experience programs.
• Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies.
• Extensive experience hiring, training, and retaining large teams (100+ talent) in a client service environment.
• Proactively managed a budget.
• Bachelor’s degree in business; MBA or post‑graduate studies preferred.

Eligibility

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Compensation

Estimated compensation: $225,000 – $250,000 USD per year.

Benefits

• 401(k) plan with company matching
• Comprehensive medical, dental, and vision coverage
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity Statement

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is an Equal Opportunity Employer. We are committed to working with and providing reasonable accommodations to individuals with disabilities. We consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws.