Account Director

The Tombras Group; Knoxville (TN); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Dog-friendly offices

Flexible PTO

Parental leave

Medical for employee + dependents

Promotion from within culture

Job summary

Tombras in Knoxville, TN is seeking an Account Director to lead the creative and production process for integrated campaigns and to steer a sophisticated patient growth media strategy. You will maintain strong client relationships, manage budgets, and mentor a growing account team.

Relocation assistance may be provided. This is a hybrid role with the office in Knoxville; you’ll work in the office Tue–Thu, with remote options on Mon and Fri.

Qualifications

• 7+ years of experience in account management at a fully integrated agency.
• Healthcare experience (hospital system preferred).
• Strong understanding of the client’s business and offerings.
• Highly organized with a charismatic and varied communication style.
• Excellent presentation and communication skills; strong attention to detail.

Responsibilities

• Lead creative and production process for integrated campaigns.
• Lead integrated media team through execution of a growth media strategy.
• Build rapport and credibility with clients with frequent contact and consultation.
• Manage client budgets, scope, and expectations regarding timing and process.
• Supervise Account team members and mentor when appropriate.
• Develop proactive business-building ideas for client and agency.
• Partner with Strategy, Creative, Analytics, Social Media, Development, Content & Video, Media and PM.
• Provide market data and budget parameters to internal teams.
• Maintain records of client expenditures, time, billing and contacts.
• Identify opportunities to grow clients’ business and billings.

Skills

Account management

Client relations

Presentation skills

Organization

Communication

Education

Bachelor's degree or equivalent

Job description

Tombras, a 600+ person, full-service, national advertising agency with a digital mindset, is seeking an Account Director.

You’ll be joining one of the top independent agencies in North America.Connecting Data & Creativity for Business Results® is working for our clients and creating a flywheel affect fueling both client and agency growth.You’ll be a part of a highly creative agency that has been recognized by AdAge, Adweek, Communication Arts, Fast Company, Forbes and Fortune. Tombras was recently named 2025 AdAge Agency of the year and 2024 AdAge Independent Agency of the Year.

Where you'll be working:

Knoxville. Relocation assistance may be provided.

What you'll be doing:

• Lead creative and production process for integrated campaigns
• Lead integrated media team through execution of a sophisticated patient growth media strategy where the agency will be very accountable for achieving business goals
• Build rapport and credibility with clients to comfortably engage in frequent client contact and consultation.
• Field requests from clients to obtain and document requested modifications to work in progress.
• Remain actively involved in “day-to-day” client initiatives, including an understanding of business-building, strategy, media and creative projects.
• Prepare and produce special projects and items for client presentations.
• Review all materials before client presentations and final production.
• Manage client budgets, scope, and expectations regarding timing, schedules, and process.
• Gather initial project-timing feasibility evaluation (through PM).
• Champion agency process to ensure quality of work.
• Become familiar with and adhere to agency financial and operating procedures and policy.
• Supervise Account team members, as the team grows.
• Inspire, motivate, train, and mentor the team as appropriate.
• Business Impact and Awareness
• Develop proactive business-building ideas for client and agency.
• Partner with internal teams, including Strategy, Creative, Analytics, Social Media, Development, Content & Video, Media and Project Management.
• Provide internal teams with timely and accurate market data, budget parameters, job specifications, and marketing updates.
• Maintain accurate records of client expenditures, time utilization, billing information, client contacts, conference reports, etc.
• Stay alert for opportunities to grow clients’ business and billings.
• Understand the basic client contract.
• Frequently communicate business updates to the client.
• Communicate schedules and obtain the required approvals from client, per project schedule.
• Obtain client approval of media plan and communicate media plan, including creative units, to Project Manager.
• Oversee client billing.
• Open and manage non-production estimates, as needed (e.g., fees, travel jobs, presentations, etc.).

What you bring:

• 7 (+) years of experience in Account Management, within a fully integrated advertising agency ideal
• Healthcare experience (hospital system preferred)
• Strong understanding of the client’s business and offerings
• Highly organized, with a charismatic and varied communication style
• Excellent presentation and communication skills are required; strong attention to detail

Why you'll want to work at Tombras:

• Family - It comes first, on every list.Tombras has been family-run since day 1, we strive to facilitate a family-oriented environment rooted in supporting one another.
• Dog-friendly offices
• Flexible PTO
• Generous parental leave for primary and non-primary caregivers
• Medical (PPO or High Deductible option) for employee + dependents
• A company culture of promotions from within and an atmosphere allowing for varied and rapid career development.

Tombras is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.

Tombras is an E-Verify employer and participates in the E-Verify program.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Job may require traveling overnight, driving long distances as required and sitting for extended periods of time with occasional walking and standing and occasionally lifting or carrying articles weighing less than 10 pounds.

This is a hybrid role. You will work in your assigned office Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.