Account Director

SBM Management Services, LP; Indiana (PA); Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

SBM offers comprehensive benefit-pack

Job summary

SBM Management Services, LP seeks an Account Director to lead strategic account planning, retention, and growth across assigned clients. You will develop and implement customer strategies, coordinate with cross-functional teams, and translate client needs into executable programs.

The role emphasizes strong leadership, market insights, and collaboration with operations, sales, and finance to deliver measurable results.

Qualifications

• Education and/ or Experience: Bachelor’s degree in Business Management, or a related field from a four-year college or university with 5-8 years of experience; or equivalent combination of education and experience.

Responsibilities

• Provides direction and develops growth and retention for client specific programs.
• Reviews research to anticipate competition and market trends and translate customer’s attitudes of services and relationship.
• Consults with development teams on market requirements and product features.
• Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team.
• Coordinates and aligns strategy with corporate growth plan.
• Works with other departments to help develop relationship with regards to, pricing, positioning, and packaging.
• Evaluates and analyzes program results and presents recommendations for changes in strategy.

Job description

Title: Account Director Job Description: Job Overview

Plans, develops, and implements customer strategies for the retention of existing business and growth within a specific customer by performing the following duties personally or through subordinate supervisors.

Roles & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Provides direction and develops growth and retention for client specific programs. Reviews research to anticipate competition and market trends and translate customer’s attitudes of services and relationship Consults with development teams on market requirements and product features Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team Coordinates and aligns strategy with corporate growth plan. Works with other departments to help develop relationship with regards to, pricing, positioning, and packaging Evaluates and analyzes program results and presents recommendations for changes in strategy

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience: Bachelor’s degree in Business Management, or a related field from a four-year college or university with 5-8 years of experience; or equivalent combination of education and experience.

Certificates, Licenses, Registrations: May be required to have a valid driver’s license.

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.

Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Compensation

$140,000-$170,000 per year

Benefits

• SBM offers comprehensive benefit packages.
• For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Equal Opportunity Statement

Careers – SBM SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.