Account Director

Pace; Greensboro (NC); Hybrid; USD 80,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

401(k) with profit sharing

Paid holidays

Life Balanced Account

Job summary

Pace is seeking a Director, Client Solutions Partner to lead a cross-functional team servicing major brands. The role requires a proven track record in managing and growing key client relationships, anticipating client needs, and delivering valuable business insights with Pace’s creative and strategy leads.

The position provides strategic and operational leadership, acting as the liaison between Pace’s clients and internal groups to set expectations on overall program strategy, deliverables, and

Qualifications

• BA in Marketing, Communications or related field; relevant advanced degree is a bonus.
• Minimum 10 years of experience in account services within digital marketing, content or advertising.
• Strong leadership, strategic thinking and client relationship management.
• Ability to travel occasionally to attend in-person client meetings.

Responsibilities

• Lead cross-functional teams servicing major client brands and develop account plans.
• Identify opportunities for growth within existing client relationships and present new ideas to clients.
• Manage P&Ls, revenue projections, monthly billings and budget oversight within the Pace portfolio.
• Provide strategic direction and serve as the liaison between clients and internal teams (creative, strategy, digital).
• Collaborate with senior leadership to set expectations on program strategy, deliverables and KPIs.

Job description

Brief Description As a Director, Client Solutions Partner (a.k.a Account Director), you will lead a cross-functional team servicing clients from several of the world’s leading brands. The ideal candidate will have a proven track record of managing and growing client relationships with key client stakeholders. You will also need to anticipate your clients’ needs, understand what drives their success, challenge them to think differently, and in partnership with Pace’s creative and strategy leads, provide highly valued business insights that help them achieve their goals and objectives.

Brief Description As a Director, Client Solutions Partner (a.k.a Account Director), you will lead a cross-functional team servicing clients from several of the world’s leading brands. The ideal candidate will have a proven track record of managing and growing client relationships with key client stakeholders. You will also need to anticipate your clients’ needs, understand what drives their success, challenge them to think differently, and in partnership with Pace’s creative and strategy leads, provide highly valued business insights that help them achieve their goals and objectives. This position will provide strategic direction and operational leadership, serving as the liaison between Pace’s clients and our internal groups (including creative, strategy, and digital), to set expectations on overall program strategy, deliverables, and key performance indicators. In addition, this position will function as a leader within a Pace portfolio, supporting management of P&Ls, revenue projections, monthly billings, and the identification of new opportunities for business growth. This is a hybrid role, with Tuesdays and Wednesdays designated as in-office days.

Client

• Learn the clients’ full business goals and objectives, competitive landscape, target audience and internal dynamics.
• Push clients intellectually and come up with innovative, unforeseen solutions to their business problems.
• Work with Pace senior leadership, peers, and client team on creation of an account level marketing/development plan.
• Identify opportunities for growth within existing client relationships, and present/position new ideas to clients on an ongoing basis to generate additional revenue.
• Develop a strong POV on the practice of marketing, understand the client’s marketing and brand strategy and draw together Pace’s marketing solutions (talent and technology) whenever possible to meet that need
• Be a thought leader, intellectually curious, seeking out insights and information on improving/advancing the client relationship to get the desired results creatively, strategically and financially.
• Own client briefs and be a strategic adviser to the client, driving against established goals and keeping your team on track.
• Advocate for great work – always on behalf of clients, on behalf of internal teams and on behalf of Pace

Team Partnerships

• Drive team collaboration to identify new opportunities for business growth and to solve pertinent issues related to the client/account
• Motivate and mentor team members to continually elevate thinking, strive to provide exceptional quality and service of work, mobilizing resources to most effectively meet account requirements
• Provide strategic guidance for multi-discipline working teams in the prioritization and execution of client work
• Monitor the overall process, note areas for improvement, solutions to implement and plans for executing in a timely, team-friendly manner
• With Project Manager, contributes to the development of project timeline and manage the client budget, proactively reporting on forecast and spend
• May be asked to participate in new business

Financial And Administrative

• Manages profit and loss responsibility for assigned clients as well as financial forecasting
• Ensure delivery of financial goals, appropriately resourcing against projects, providing accurate financial projections and identifying opportunities for organic program growth.
• Be aware of competition and market factors that can disrupt our agency-client relationship or potentially harm financial performance. Monitor industry trends to anticipate client needs

Skills

• Demonstrated ability to lead a team in a highly collaborative environment to develop and execute digital marketing and content strategies for clients
• A proven history of strategic account planning and management, growing key accounts.
• Strategic thinking and ability to see the big picture
• Ability to model strong leadership skills; empowering others to be their best
• Creative problem solving
• Strong strategic, analytical skills and effective problem-solving skills
• Passionate self-starter
• Exceptional written and verbal communication
• Strong project management and time management skills
• Demonstrated budget management experience for client projects, including prior experience developing fees and budget allocation models
• High attention to detail and drive to deliver the best
• Strong presentation and meeting facilitation skills.
• The ability to travel occasionally to attend in-person client meetings

Requirements

Education

BA in Marketing, Communications or other related field - relevant advanced degree is a bonus.

Experience

Minimum 10 years of experience in account services field within the digital marketing, content or advertising industry

WHAT WE OFFER

• The salary for this position will range from $80,000-86,000 depending on experience, education, geographical location, and other factors.
• A full suite of benefits is available following one full month of employment including medical, dental, vision, 401(k) with profit sharing, and other ancillary benefits. We even have a Life Balanced Account where you can get reimbursed for things like groceries or a haircut (yes, really!)
• PTO: Vacation, Recharge, Safe & Sick Time, Flexible Holidays + 10 standard paid holidays and a paid Day of Service
• Free financial wellness and planning and a robust EAP
• Check out full details on our benefits at our website: https://www.paceco.com/working-at-pace/

Don’t meet every single requirement? At Pace we are committed to building a diverse, inclusive, and genuine workplace, so if you’re enthusiastic about this role but your experience doesn’t align perfectly with every qualification in the job description, we urge you to apply regardless. You may be just the right candidate for this or other roles we have available.

Pace is an equal employment opportunity employer is committed to providing equal employment opportunities to all employees and applicants. Pace does not discriminate against employees or job applicants based on age, ancestry, color, religious creed, race, sex, genetics, gender, sexual orientation, gender identity and gender expression, national origin, marital status, disability status, military or veteran status or any other status or condition protected by applicable federal or state statutes.