Account Dir II - Public Sector, UCC Sales

Lumen; Phoenix (AZ); Remote; USD 119,000 - 160,000; Full time

Job summary

A leading telecommunications company is seeking a Business Development Manager to drive growth in Federal & SLED accounts. The role involves strategic sales of collaboration solutions and requires 7+ years of experience in the industry. Strong knowledge of software as a service and public sector RFPs is essential. This position offers competitive compensation and a comprehensive benefits package.

Benefits

Comprehensive health benefits

Flexible work arrangements

Bonus structure

Qualifications

• 7+ years of industry sales experience.
• Experience with cloud calling/PBX and contact center technologies.
• Understanding of RFP response development.

Responsibilities

• Drives business development and solution creation.
• Identifies and closes new sales opportunities.
• Provides input on emerging trends within customer organizations.

Skills

Understanding of the collaboration and contact center industry

Experience selling software as a service

Strong communication and presentation skills

Proficient in MS Office products

Tools

Salesforce

Cisco Webex

Zoom

Microsoft Direct Routing

Job description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for driving business development and consultative solutioning for Federal & SLED accounts in a specific market and/or market segment(s) that lead to the expansion and growth of specialized unified communication and collaboration solutions. The position should offer thought leadership and shape holistic collaboration solutions to meet customer needs (cloud calling/PBX, meetings, while leveraging our enablement services and Lumen’s other assets). Accountable for the coordination and strategy on assigned key account(s) and responsible for the development and implementation of the pursuit account plan. This position is responsible for leading collaboration transformation conversations including customer-facing discovery, consultation, and strategy discussions, preparing proposals aligned with customer business and user experience goals while also working closely with the overall assigned account team and market leadership.

The Main Responsibilities

• Drives business development responsibilities as an overlay sales role including solution creation, solution offering and end to end sales motion. Demonstrates a balance of strategic and tactical thought leadership.
• Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
• Serves as a thought leader in your area of specialization and as a business partner to local market sales leadership and associated account owners to whom you are an overlay sales resource in assigned market.
• Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
• Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
• In-depth knowledge on a specific products and/or services. Interaction with Product management for nonstandard / custom requirements based upon customer needs.

What We Look For in a Candidate

• Knowledge and understanding of the collaboration and contact center industry's competitive landscape, experience selling software as a service in these technology fields, including cloud calling/PBX, meetings technologies, contact center, and voice.
• Experience selling Cisco Webex, Zoom, Microsoft Direct Routing, SIP, Lumen Cloud Calling and Genesys products with the corresponding professional services to execute migration projects.
• Experience selling in the Public Sector with an understanding of RFP response development and selling using custom Public Sector contract vehicles.
• Experience with Salesforce preferred.
• Demonstrated strong communication, written, and formal presentation skills as well as proficiency in complex deal management.
• Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
• Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

*7+ Years of industry sales experience.

*Strong business acumen, business writing and presentation skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$119,900 - $159,863 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$125,906 - $167,864 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$131,891 - $175,854 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Lumen Benefits (https://jobs.lumen.com/global/en/benefits-statement)
• Bonus Structure

#LI-LC3

#LI-Remote

Requisition #: 340056

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10/25/2025