Account Development Coordinator I

F.A. Davis; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading educational publishing company is seeking an Account Development Coordinator to support sales initiatives and nurture customer relationships. This remote role requires strong communication skills and a detail-oriented approach to manage accounts and prospect new opportunities. Candidates should have a Bachelor's degree and at least 2 years of experience in sales or customer care. The company offers generous PTO, remote work opportunities, and a supportive work environment.

Benefits

Remote work

Half day Friday schedule

Generous PTO

Retirement benefits

Comprehensive healthcare benefits

Tuition reimbursement

Qualifications

• 2+ years of experience in sales, customer care and/or technical support.
• Ability to understand customer needs and overcome objections.
• Proficient in developing a consultative selling approach.

Responsibilities

• Prospect for new opportunities to assist Career Managers.
• Maintain all account records in CRM system.
• Support Regional Managers with customer inquiries.
• Maintain strong product knowledge to advance sales opportunities.

Skills

Highly organized

Detail-oriented

Personal integrity

Verbal communication skills

Written communication skills

Persistence

Ability to develop rapport

Education

Bachelor’s degree

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

Who are we?

145 years and counting

F.A. Davis is one of the oldest independent, family-managed publishing houses in America. Since 1879, we have been meeting the needs of Nursing, Medical, and Health Science professionals seeking information of the highest quality. F.A. Davis carries on that tradition through its digital, print, and online products for students, educators, and clinicians in Nursing and the Health Sciences around the globe.

Our Values

Customer Service:

Providing the highest level of customer service is something we pride ourselves on. We acknowledge our success is determined by the satisfaction of our customers and we strive to deliver 100% of what we promise in a courteous and effective way.

Communication:

FAD employees value active listening, the importance of feedback and understanding different ideas and perspectives. We ensure all communication is clear, effective, efficient, and respectful.

Collaboration:

Teamwork, welcoming new employees and promoting a cooperative team atmosphere. Understanding that as an employee of FAD you are part of a larger whole.

Adaptability:

In a world that is ever-changing, FAD embraces the challenges of change, new ideas and progress.

Position Summary

The F.A. Davis Account Development Coordinator is responsible for the dual role of Sales Support as well as nurturing accounts and opportunities within the defined sales territories. This position will also be working closely with Marketing and Sales Management.

F.A. Davis Principles

Our behavior and actions should align with the FAD Principles and our motto of getting a little better every day.

• Communication: Demonstrate active listening, maintain transparency in communication, customize messages for different audiences, and value feedback.
• Teamwork: Foster a collaborative team environment, contribute to achieving team objectives, and support FAD's overall success.
• Adaptability: Embrace and thrive in times of change, exhibit curiosity, remain open to new concepts, and actively seek opportunities for personal and professional development.
• Customer Service: Treat our colleagues as internal customers, show respect to both internal and external customers, establish clear customer expectations, and consistently deliver on promises.

Minimum Qualifications/Experience

• Highly organized, detail-oriented, persistent, and able to prioritize tasks
• Personal integrity, independent work ethic, self-motivated, and ability to exhibit team spirit required
• Ability to develop rapport, understand customer needs/pain points, overcome objections, and persuade (in order to be able to successfully execute a consultative selling approach)
• Highly developed verbal, written, and phone-based communication skills
• Proficiency in MS Office (Outlook, Word, Excel and PowerPoint) required
• Experience supporting digital or online products preferred

Key Duties and Responsibilities

• Prospect for New Opportunities to assist Career Managers and Educational Consultants. Engagement with potential leads to grow into opportunities, including meeting with instructors to review the product offerings, deliver presentations, answer questions, engage in follow-up, etc.
• Maintain, and keep all account records in CRM system, including data uncovered while prospecting and documentation of communication with customers
• Support Regional Managers and Sales Managers with open territories, including managing customer inquiries and delivering sales presentations to potential customers
• Maintain strong level of digital and print product knowledge to uncover, advance opportunities and close opportunities in assigned territories as needed.
• Support Sales Department with CRM system rollout changes, including documentation and training sessions
• Support Sales Department by auditing CRM, including accurate program, content and product set up
• Complete special projects as assigned by Sales Management

Account Development Coordinator I

• 2+ years of experience in sales, customer care and/or technical support experience
• Frequently directed in work, work is closely managed.
• Developing a strong understanding of organizational processes and contributing to day-to-day operational tasks.
• Promotion to level II will typically require a rating of highly successful on some of the key job responsibilities in the annual performance review for a few years. It will require observations of a proactive approach to the job, demonstration of highly successful work, and recognition from colleagues.

Education/Certifications

Bachelor’s degree

Reporting to this position

N/A

Physical demands and work environment

• Work conducted in a home office settin
• High-speed internet access (at least 25 mbps download and 5 mbps upload) that must be reliable, available, accessible, and secure to successfully work from home.
• Regular communication through verbal, written, visual, and auditory means
• Attendance of virtual meetings, including “camera on” meeting requirements
• Frequent sitting, computer work
• Repetitive movement of hands and fingers – typing and/or writing
• Limited travel may be required for company/team events

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee Focused

• Remote work, half day Friday schedule from April through October, and generous PTO
• Retirement benefits
• Life and disability insurance
• Comprehensive healthcare benefits
• Wellness initiatives
• Family benefits
• Tuition and professional development reimbursement
• Voted Philadelphia Top Workplace year over year since 2021, most recently with special recognition in Work/Life Flexibility.

Why join us?

Do you want your work to make a difference? Join a company that is dedicated to developing teaching and learning solutions that meet the needs of nursing and health science students, educators, and practitioners. Work collaboratively with a diverse group of colleagues who share a passion for innovation and the production of high-quality products.

F.A. Davis is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process.