ACCOUNT DELIVERY HEAD (ADH) L3

Wipro; Marlborough (MA); On-site; USD 125,000 - 277,000; Full time

Job summary

Wipro Limited in Marlborough, MA is seeking an Account Delivery Head (ADH) to lead mega-account delivery and client engagement. The role focuses on governance, automation-led improvements, and strategic talent planning to drive growth and customer satisfaction.

The candidate will manage end-to-end delivery across accounts, conduct regular client reviews, and collaborate with cross-functional teams to optimize delivery models and value delivery.

Qualifications

• Delivery management experience required.
• 10+ years of experience.
• Proven ability to drive delivery across mega accounts.

Responsibilities

• Drive and improve delivery for mega accounts using automation and next-gen technologies.
• Engage with clients to review delivery performance and plan quarterly business reviews.
• Ensure right talent supply chain and resource allocation to meet client needs.
• Lead delivery governance, monitor health, utilization, and realization at account level.

Skills

Delivery Management

Job description

Job Title: ACCOUNT DELIVERY HEAD (ADH) L3

City: Marlborough

State/Province: Massachusetts

Posting Start Date: 10/5/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose The purpose of the role is to drive and improve delivery for mega-gamma/ key growth accounts by providing innovative solutions through automation and next generation technologies, ensuring right talent supply chain to enhance customer satisfaction and lead organic growth.

• Client Relationship Management
  • Engage with client to opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients and enhance share of business
  • Conduct regular customer connects (meetings/ visits/ video-conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customerâÃÂÃÂs current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
  • Identify and close early warnings on a project to avoid any customer escalations
  • Plan and conduct Quarterly Business Reviews (QBR) with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account
  • Design, monitor and share account performance dashboards/ reports with the clients periodically
  • Drive delivery transformation with client engagement managers to adapt to new delivery models and instill new ways of working in customer organization
  • Share WiproâÃÂÃÂs capability and initiatives that may support/ fulfill customerâÃÂÃÂs needs
• Delivery governance across the accounts/ projects
  • Review MIS and reports to monitor and track overall project/ account delivery management
  • Conduct periodic reviews with the team (DMâÃÂÃÂs/PMâÃÂÃÂs) on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects
  • Resolve project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Review and monitor revenue allocations/ realization to avoid OB revenue leakage
  • Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at an account level during reviews highlighting any critical project escalations and potential risks

• Enable revenue growth of an account within a vertical
  • Identify opportunities for deployment of new technology, growth solutions and services in the account by bringing SL practices/ other capabilities for client solutioning
  • Engage with existing customers to identify new business opportunities and increase the existing portfolio for an account by providing relevant solutions in order to increase delivery driven revenue
  • Support pre-sales team to create and propose relevant solutions to the customer requirements/ request for proposals for a project in an account
  • Support sales team with acquisition and traction of new deals by understanding the customer needs thereby ensuring higher conversion rate
• Operational Excellence
  • Automation Focus
    • Drive automation charter and related initiatives in an account
    • Develop, drive and deploy automation led solutions and service improvements to deliver value added services to the customers thereby driving customerâÃÂÃÂs business forward
    • Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery
  • Innovation Focus
    • Deploy new ways of working (Agile, DevOps etc) on the projects to improve quality, delivery speed and productivity parameters
    • Drive value adds and BVMs; showcase them to customer in MRM & QBR to drive growth
    • Plan for periodic idea campaign at account level and share the top ideas with customer during MRM / QBR
  • Drive and deploy Knowledge Management across the account
    • Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within an account
    • Deploy the WiproâÃÂÃÂs knowledge management portal across the account and monitor & track trainings

• Capability Development and Talent Pipeline Creation
  • Demand forecasting in line with business requirements
    • Spearhead quarterly demand forecasting and resource planning aligned to requirements of the account/ projects
    • Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team
  • Lead upskilling initiatives across the account
    • Prioritize and identify essential skills required across accounts/ projects to facilitate and drive right supply chain across the account
    • Partner with competency group and talent transformation team to drive upskilling initiatives within an account
    • Support workforce transformation team to identify and deploy multi-skilling upgradation model for all account employees
    • Drive towards 100% mandatory training compliance for the target population within an account
    • Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations
    • Quarterly connect with critical talent to understand their aspirations and create their learning maps along with project managers and HRBP
  • Fresher engagement program
    • Ensure a stable arrangement and assimilation of rookie within an account in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc)

Mandatory Skills: Delivery Management.Experience: >10 YEARS.The expected compensation for this role ranges from $125,000 to $277,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business empowered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.