Account Coordinator, Personal Risk Service Center (Palm Springs, CA Hybrid/Remote)

NFP, an Aon company; Palm Springs (CA); Hybrid; USD 32,000 - 50,000; Full time

Benefits offered by this job

PTO & paid holidays

401(k) with match

Health & wellness programs

Job summary

NFP, an Aon company, is seeking an Account Coordinator for its Personal Risk Service Center in Palm Springs, CA or remote/hybrid. You will support seven Account Managers with endorsements, bill transactions, and policy documents, coordinating with carriers and internal teams to ensure timely service delivery.

The role offers hybrid work from the Palm Springs office or remote options, with a Monday–Friday schedule. A private workspace and reliable internet are required for remote work.

Qualifications

• 2+ years of administrative or customer service experience, preferably in insurance
• Experience using Applied EPIC preferred
• Bachelor’s degree preferred; high school diploma or GED required
• Proficient in Outlook, Word, and Excel
• Good written and verbal communication skills
• Comfortable making independent decisions and collaborating with others
• P&C license preferred or willingness to obtain within 6 months

Responsibilities

• Assist a team of 7+ Account Managers with daily responsibilities in processing endorsements, agency bill transactions, and documents
• Liaise with external carriers and escrow companies
• Input changes and file items electronically in EPIC system
• Follow up with insurance companies for endorsements and outstanding items
• Prepare ID cards, evidence of insurance, applications, binders and cancellations
• Maintain suspense files for correspondence and endorsements
• Process premium and non-premium endorsements
• Support on projects as assigned by Department Manager
• Match mail and policies with endorsements
• Maintain private home workspace if working remotely

Skills

Communication

Teamwork

Problem solving

Detail oriented

Education

Bachelor's degree preferred; high school diploma or GED required

Tools

Applied EPIC

Outlook

Word

Excel

Job description

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Position Summary

The Personal Risk Service Center Account Coordinator provides centralized administrative and servicing support for client accounts. In this role, the Account Coordinator works closely with Personal Risk Account Managers and, as needed, Private Client Account Executives to support day‑to‑day service activities, documentation, and policy processing. The role also partners with insurance carriers to process endorsements, issue policy documents, and follow up on outstanding items to ensure timely and accurate service delivery. This position is part of NFP’s Personal Risk Service Center model, which delivers structured, centralized support to service teams across the organization. The Account Coordinator collaborates with service center colleagues and internal partners to support workflows and service standards. This role also offers the opportunity to cross‑train with NFP’s Private Client Group, gaining exposure to more complex accounts for affluent and high‑net‑worth clients and building a strong foundation for growth within NFP’s Personal Risk practice.

This is a full‑time opportunity with the flexibility to work hybrid from our Palm Springs, CA office or remotely. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. PST. A reliable, private, and distraction‑free workspace, along with a stable high‑speed internet connection is required for remote work.

Essential Duties And Responsibilities

• Assist a team of 7+ Account Managers with daily or routine responsibilities in processing endorsements, agency bill transactions, creating evidences of insurance and automobile identification cards and direct bill reconciliations
• Will liaise with external carriers and escrow companies
• Inputs changes (such as renewals) and files various items electronically in EPIC document management system
• Follow up with the insurance companies for outstanding policy endorsements, etc.
• Prepares I.D. cards, evidence of insurance, applications, binders and cancellations under the direction of Account Manager or Account Executive
• Maintains suspense file both electronic and manual for various correspondence and endorsements
• Processes premium and non‑premium endorsements
• Will assist on various projects as needed and assign by Department Manager
• Matches mail, i.e. policies, endorsements, pending mail, copies
• When working from home, you must maintain a private workspace to secure company equipment and correspondence; maintain high‑speed internet, be present and responsive online and minimize personal interruptions during your work shift

Experience And Qualifications

• 2+ years of administrative or customer service experience, with insurance experience preferred
• Experience using Applied EPIC preferred
• Bachelor’s degree preferred; high school diploma or GED required
• Proficient in Outlook, Word, and Excel
• Good written and verbal communication skills
• Comfortable making independent decisions and collaborating with others
• Team‑oriented, adaptable, and committed to continual learning and development
• P&C license preferred or willingness to obtain within 6 months

What We Offer

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $32,000 -$50,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

NFP is an inclusive Equal Employment Opportunity employer.