Account Coordinator - Commercial / Non-Commercial

Clark Associates, Inc.; Lititz (Lancaster County); On-site; USD 45,000 - 60,000; Full time

Job summary

Clark Associates is seeking a motivated Account Coordinator to manage communications and relationships with Casino, Hospitality, and Healthcare partners. This role involves ensuring customer satisfaction through account management, issue resolution, and internal collaboration, supporting the growth of national accounts effectively.

Qualifications

• Experience in account management or customer service is preferred.
• Strong communication skills and ability to coordinate with teams.
• Detail-oriented with problem-solving capabilities.

Responsibilities

• Engage with customers to address needs and provide updates.
• Maintain relationships and track account details for business growth.
• Coordinate with internal teams to resolve order issues.

Skills

Communication

Account Management

Problem Solving

Collaboration

Customer Satisfaction

Job description

Job Summary

Based in Lancaster, PA, Clark Associates has been a disruptive force in the foodservice industry for over 50 years. As its newest division, Clark National Accounts is focused on expanding the reach of Clark's products and services through technology and innovation. Our goal is to provide creative solutions for national accounts across various industries, sourcing over 500K products to support their daily operations. We are experiencing rapid growth and offer opportunities for professional development and impactful contributions to our business unit. We seek motivated and humble candidates eager to work with leading national brands and join our expanding team.

We are hiring an Account Coordinator for our Commercial sector, focusing on Casino, Entertainment, and Hospitality partners, and another for our Non-Commercial sector, working with Senior Living, Healthcare, Higher Education, and Business & Industry partners. The role involves managing accounts through communication, addressing concerns, and coordinating with internal teams to ensure customer satisfaction. Responsibilities include managing customer details, resolving order issues, and facilitating sales and project execution, acting as a liaison to maintain positive relationships and meet business objectives.

Responsibilities

• Partner Communication: Regularly engage with operators to understand needs, provide updates, and address concerns.
• Account Management: Maintain customer relationships, track information, and assist senior/account managers in business growth efforts.
• Internal Collaboration: Coordinate with internal teams, including support and logistics, to resolve problems and suggest process improvements.
• Issue Resolution: Identify and resolve order and item issues promptly, delegating as needed.
• Project Assistance: Support equipment needs and staged order execution.
• Sample Coordination: Manage sample packages to support category growth and cost-saving initiatives.
• Escalation: Escalate high-level issues to senior or management as necessary.
• Continuous Improvement: Identify opportunities to enhance customer experience and platform features.