Account Coordinator, Auto

Sunbit; Las Vegas (NV); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Stock options

401(k) with company match

HSA

Pet Insurance

Cell Phone Stipend

Team-based planning

Equal Opportunity Employer

Job summary

Sunbit, a fintech leader, seeks a proactive Partner Success professional to manage auto merchant relationships, drive product usage, and deliver growth. You will train partners, present data, and coordinate cross-functional support to optimize outcomes.

The role emphasizes remote collaboration, strong communication, and the ability to juggle multiple initiatives in a fast-paced environment across a national merchant network.

Qualifications

• Experience in the Auto industry is a plus.
• Experience in sales and/or account management.
• Excellent verbal & written communication and facilitation skills.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Establish remote partner relationships to meet growth targets.
• Lead video calls and present business data.
• Provide training and ongoing partner support.
• Guide daily activities to drive partner success.
• Update partner data in Salesforce and Zendesk.
• Collaborate with merchant upper management for insights.
• Conduct periodic business reviews with partners.
• Handle rotating duties as assigned.

Skills

Sales experience

Account management

Communication skills

Interpersonal skills

Organizational skills

Tools

Salesforce

Zendesk

Microsoft Office

Job description

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.

What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.

We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.

Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.

The Role:

As we grow our organization, we are looking for a self-motivated, organized, and strategic individual to join the Partner Success and Engagement Team. This role will work with our Auto merchants to provide solutions and assist with our daily merchants’ needs which includes conducting remote training refreshers, business reviews and overall support to increase product usage. A successful candidate is a people-person, effective communicator, highly organized and self-driven individual.

What You'll Own:

• Establish and maintain relationships with partners remotely to promote product usage and meet growth targets.
• Conduct video calls (Zoom, Google Meet, etc.) and present business-related materials and data.
• Provide as-needed training and support to partners, which include managers and their employees.
• Operate, maintain, and execute the day-to-day activities associated with guiding our partners to success.
• Update, track and review partners' information and performance using internally used software such as Salesforce and Zendesk.
• Work with merchants’ upper management to provide insights and provide performance updates.
• Conducting business reviews with our partners.
• Variable, rotating duties assigned.

What You’ll Bring:

• Experience in the Auto industry is a plus.
• Experienced in sales and/or account management.
• Experience in handling escalated merchant issues.
• Excellent verbal & written communication and facilitation skills.
• Strong interpersonal skills and ability to work independently as part of a team
• Persistent, intelligent, go-getter, ambitious, and self-motivated individual who is hungry for success.
• Ability to manage book of business accounts.
• Ability to work on multiple projects simultaneously in an efficient and organized way.
• Familiarity with Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with Salesforce (or other CRM systems).

Why Choose Sunbit?

Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.

People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.

The Perks:

• Mission driven, empowered, and collaborative culture
• Competitive pay and stock options
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Team-based strategic planning and ownership of deliverables
• Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Recruitment Fraud Disclaimer

We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [e-mail] to confirm. We ask that you contact [e-mail] only about potential instances of fraud. [e-mail] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [e-mail] directly, and your email about your application will be deleted from our systems.