Account Coordinator

Team Velocity; Phoenix (AZ); On-site; USD 43,200 - 52,800; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)/matching

Paid vacation

Wellness program

Job summary

Team Velocity is seeking an Account Coordinator (AC) to join our Customer Success Team in Phoenix. You’ll work closely with Regional Account Directors and internal teams to ensure timely deliverables and cultivate strong client relationships in the automotive marketing space.

You will develop industry knowledge, contribute to campaign planning, and help maintain client communications while delivering high quality service in a fast-paced environment.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or related field.
• A minimum of 0-2 years’ professional experience.
• Automotive Agency, Automotive In‑House Marketing and/or Customer Service experience, preferred.
• Proficient in Microsoft Office.
• Extremely organized, task and detail-oriented.
• Exceptional communication skills, demonstrated ability to write, listen and articulate clearly.
• Demonstrated ability to proactively take ownership of projects.
• Ability to establish priorities and objectives.
• Must be flexible in a fast-paced environment.
• Must maintain focus and constructive behavior under pressure.

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
• Participate in and document Client meeting discussions and conference calls
• Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes
• Assist with resolving Client questions and needs in a timely manner
• Work to problem-solve production issues and errors; escape issues, as needed
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
• Update and maintain Clients’ Consumer Portal(s)
• Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers
• Support Account Management team with additional tasks, as needed
• Work ahead on client deliverables; what you know in advance, do in advance

Skills

Communication skills

Organized

Detail-oriented

Critical thinking

Time management

Education

Bachelor's degree in Marketing, Advertising, Communications, or related field

Tools

Microsoft Office

Job description

Kickstart your career where strategy meets impact. As an Account Coordinator (AC) on our Customer Success Team, you’ll be at the center of fast-moving client relationships, helping bring integrated marketing campaigns to life for leading automotive brands. This is more than an entry-level role, it’s a hands‑on opportunity to collaborate with seasoned Regional Account Directors (RAD), sharpen your marketing expertise, and play a key role in delivering exceptional client experiences. If you’re organized, driven, and thrive in a high-energy, team‑oriented environment, this is your chance to grow, learn, and make an immediate difference.

As an AC you will work closely with Regional Account Directors (RADs), and the Production and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. If you possess superior communication skills and have working knowledge of Agency-Client relationships and processes you will advance quickly!

This is an entry-level, full-time, salaried, position located onsite in our Phoenix office. Candidates must live within daily commuting distance of our downtown Phoenix location.

Ideal Candidate

You understand integrated marketing strategies, including traditional and media. You understand urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing. If you have an understanding of the Automotive Dealership Industry (Tier 3), In‑House Dealership Marketing, and/or Automotive Advertising/Agency, that’s a plus!

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
• Participate in and document Client meeting discussions and conference calls
• Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes
• Assist with resolving Client questions and needs in a timely manner
• Work to problem-solve production issues and errors; escape issues, as needed
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
• Update and maintain Clients’ Consumer Portal(s)
• Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers
• Support Account Management team with additional tasks, as needed
• Work ahead on client deliverables; what you know in advance, do in advance

Additional Responsibilities

• Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
• Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
• Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
• Continually seek ways to add value to the Client / Agency relationship

Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or related field
• A minimum of 0-2 years’ professional experience
• Automotive Agency, Automotive In‑House Marketing and/or Customer Service experience, preferred
• Proficient in Microsoft Office
• Extremely organized, task and detail-oriented
• Must be a critical thinker
• Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
• Demonstrated ability to proactively take ownership of projects
• Ability to establish priorities and objectives
• Must be flexible in a fast-paced, ever-changing environment
• Must maintain focus and constructive behavior under pressure

Compensation

This entry-level position offers competitive compensation, commensurate with experience, starting at $48,000 annually. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.

ABOUT TEAM VELOCITY

Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting‑edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper‑personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.

Our team members are hard‑working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.