Account Coordinator | Phoenix

Team Velocity Marketing; Glendale (AZ); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid vacation

Wellness programs

Job summary

Team Velocity Marketing in Phoenix, AZ is seeking an entry-level Account Coordinator to join the Customer Success Team. You will support regional account directors and onboarding teams, develop a working knowledge of automotive marketing campaigns, and ensure on-time deliverables with superior communication and organization.

This full-time, onsite role requires a bachelor’s degree in Marketing, Advertising, or Communications, and 0–2 years’ experience.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or related field.
• 0–2 years’ professional experience.
• Proficient in Microsoft Office.

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and Apollo® platform.
• Assist with preparation of Customer Success documents, meeting agendas, reporting decks, and client communications.
• Participate in and document Client meeting discussions and conference calls.
• Maintain constant communication with Account Teams on deliverables’ status and progress.
• Assist with resolving Client questions and needs in a timely manner.
• Work to solve production issues and escalate as needed.
• Understand Clients’ goals and organize deliverables to ensure productive campaign results.
• Learn and maintain knowledge of compliance and co-op requirements for manufacturers.
• Support Account Management with additional tasks as needed.
• Work ahead on client deliverables; anticipate and complete tasks in advance.

Skills

Superior communication skills

Agency-Client relationships

Highly organized

Detail-oriented

Able to work under pressure

Education

Bachelor's degree in Marketing Advertising Communications

Tools

Microsoft Office

Job description

As an entry-level Account Coordinator for the Customer Success Team, you must possess superior communication skills and have working knowledge of Agency-Client relationships and processes. You work closely with Regional Account Directors (RADs), and the Production and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.

This is an entry-level, full-time, salaried, position located onsite in our Phoenix office. Candidates must reside within daily commuting distance of our Phoenix location.

Ideal Candidate

You understand integrated marketing strategies, including traditional and media. You understand urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing. If you have an understanding of the Automotive Dealership Industry (Tier 3), In-House Dealership Marketing and/or Automotive Advertising/Agency, that’s a plus!

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
• Participate in and document Client meeting discussions and conference calls
• Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes
• Assist with resolving Client questions and needs in a timely manner
• Work to problem-solve production issues and errors; escalation issues, as needed
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
• Update and maintain Clients’ Consumer Portal(s)
• Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers
• Support Account Management team with additional tasks, as needed
• Work ahead on client deliverables; what you know in advance, do in advance

Additional Responsibilities

• Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
• Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
• Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
• Continually seek ways to add value to the Client / Agency relationship

Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or related field
• A minimum of 0-2 years’ professional experience
• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, preferred
• Proficient in Microsoft Office
• Extremely organized, task and detailed-oriented
• Must be a critical thinker
• Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
• Demonstrated ability to proactively take ownership of projects
• Ability to establish priorities and objectives
• Must be flexible in a fast-paced, ever-changing environment
• Must maintain focus and constructive behavior under pressure

Compensation

This entry-level position offers competitive compensation, starting at $48,000+ annually, commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.

ABOUT TEAM VELOCITY

Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide.

We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.

Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.