Account Coordinator

The Franklin Group Inc; Fruitland (ID); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical / Rx

Vision and dental insurance

401(k)

Paid time off

Holiday pay

Disability & life insurance

Job summary

Franklin Building Supply is seeking a dedicated Customer Service Representative to coordinate customer needs from estimating through invoicing. The role demands strong communication, meticulous record-keeping, and proactive problem-solving to ensure timely quotes and delivery.

You will work with the CSR team to maintain project documents, manage vendor relationships, and deliver exceptional service to professional home builders. A positive attitude and reliability are essential.

Qualifications

• Strong written and verbal communication skills.
• Ability to prioritize tasks, manage time effectively and adapt to changing priorities.
• Willing to be versatile, follow directions, and grow knowledge base.
• Driver's license with clean driving record.

Responsibilities

• Customer Support: be the direct point of contact for customers and meet needs promptly.
• Maintain up-to-date records for project documents and management software with accurate statuses and timelines.
• Proactively identify and resolve scheduling or product-related challenges for a smooth customer experience.
• Communicate with sales, customers, subcontractors, and suppliers regarding orders and quotes.
• Input quotes, manage lead times, and relay supplier delays to customers and sales staff.

Skills

Communication

Time management

Detail-oriented

Multitasking

Customer service

Teamwork

Tools

Outlook

Excel

Word

Job description

Description

Let's share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company's change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We're working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significantly in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose: Works closely with the Sales (CSR) team to coordinate the customers' needs from estimating through invoicing.

Key Responsibilities:

• Customer Support: Provide exceptional service by being a direct point of contact for customers when needed. Ensure customers' needs are met promptly and professionally.
• Attention to Detail: Maintain up-to-date records for all project documents and project management software, ensuring job details, statuses, and timelines are accurately tracked.
• Problem Solving: Proactively identify and resolve scheduling or product-related challenges to ensure a smooth customer experience.
• Team Interaction: Maintain a professional and friendly approach in all interactions with customers, subcontractors, and colleagues.
• Time Management: Balance multiple tasks efficiently, prioritize responsibilities, and complete tasks with minimal supervision.
• General Office Duties: Assist with phone calls, walk‑in customers, and other office duties as required.
• Vendor Relationship Management: Establish and maintain strategic alliances with vendors to assess product availability, lead times, and pricing dynamics. Facilitate the timely generation of sales and special orders, ensuring responsiveness to customer needs.
• Task Prioritization and Operational Efficiency: Strategically identify and execute tasks to optimize CSR capacity, enhancing overall operational efficiency.
• Well‑Organized Administrative Skills: Uphold meticulous organization of paperwork, files, and email correspondence. Maintain an updated "To Do List" to ensure tasks are systematically addressed without delays.
• Bistrack Cleanliness and Management: Maintain accuracy in the Order Monitor, updating expected delivery dates and times. Learn Kits and input quotes into Bistrack proficiently.
• Effective Communication: Communicate seamlessly with salesmen, customers, and suppliers regarding orders and quotes. Follow through promptly with customer and salesman requests, providing timely and accurate information. Relay supplier-related delays and issues to both salesmen and customers.
• Customer Relations Excellence: Clearly input customer requests into quotes with accurate product descriptions. Ensure product sign-off before accepting quotes. Proactively communicate lead times, delays, and issues to both salesmen and customers, anticipating inquiries. Obtain prices from suppliers when needed, demonstrating a commitment to customer satisfaction.

Requirements

Are you the right fit for this role? If so, the list of attributes and experiences below should describe you and be reflected in your application and resume:

• Communicate effectively, both verbally and in writing
• Ability to prioritize tasks, be patient with distractions, and manage time effectively
• Willing to be versatile, understand, and follow directions
• Devoted to growing a knowledge base
• Have a good attitude, be dependable, and trustworthy
• Manage time well enough to get tasks done quickly and productively
• Self‑motivated and possesses stamina and focus to perform outstanding work consistently
• Possess a driver's license with a clean driving record
• Take details seriously

Strongly Preferred:

• Prior experience in the building materials industry
• Basic computer skills (Outlook, Word & Excel)