Account Closure Analyst- Fraud

Us Bank; Gresham (OR); Hybrid; USD 2,927,000 - 3,901,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Retirement plan

Paid vacation

11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a role focused on intake, review, and disposition of potentially suspicious transactions or scenarios. The job supports case processing, disputes, and risk-based actions, using a range of technology and analytics tools.

The position is hybrid, with three days on-site at U.S. Bank locations and flexibility on other days. Strong research, analytical and documentation skills are essential for success in a deadline-driven environment.

Qualifications

• High school diploma or equivalent.
• Two or more years of related work experience, or a relevant combination of education, training, and experience.

Responsibilities

• Handle intake, review, and disposition of potentially suspicious transactions, events, or scenarios.
• Support case processing, disputes and risk-based actions as needed.
• Use transaction processing, risk management, and case management tools to research and resolve issues.

Skills

Research

Analytical abilities

Procedural discipline

Problem identification/escalation

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Responsible for claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead). Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.

Basic Qualifications

• High school diploma or equivalent
• Two or more years of related work experience, or a relevant combination of education, training, and experience

Preferred Skills/Experience

• Well-developed research and analytical abilities
• Ability to competently work with various forms of technology, including transactions processing systems, risk management platforms, case management applications, research or analytical tools
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to follow defined procedures, policies and precedents
• Ability to identify and resolve/escalate moderate problems with minimal guidance
• Must be able to perform assigned work in a deadline sensitive environment
• Competent clerical skills and strong attention to detail is necessary for all roles

Hours are M-F 7am-3:30pm CST or 8-4:30 CST

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.25 - $28.32

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.