Account Care Expert

Moxie Pest Control

Irving (TX)

Hybrid

USD 50,000 - 75,000

Full time

7 hours ago

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Benefits offered by this job

Base salary + commission

Top Place to Work recognition

Comprehensive benefits

401(k) & Roth IRA

Paid Time Off

Monthly events & recognition

Service projects

Job summary

Moxie Pest Control is seeking an Account Executive in Irving, TX to be the frontline for customer interactions, resolving issues, and driving a top-notch experience. You will collaborate across departments to ensure seamless support and contribute to a dynamic, growth-focused culture.

The role emphasizes problem-solving, effective communication, and teamwork, with compensation that includes base pay plus commission opportunities.

Qualifications

Customer-first mindset and strong communication are essential.
Problem-solver who works well in a team and adapts to a fast-paced, customer-focused role.
Prior customer service experience is helpful; sales/retention experience is a plus.

Responsibilities

Answer calls and assist customers with account status.
Manage and resolve customer concerns professionally.
Coordinate with multiple departments for seamless support.
Respond to inquiries via SMS, email, and voicemail.
Support teammates to deliver exceptional customer experiences.
Handle accounts pending closure and drive positive resolutions.
Contribute to a customer-focused company culture.

Skills

Customer-first mindset

Strong communication

Problem-solver

Team player

Tech-savvy

Customer service experience

Sales & retention

Tools

Google Suite

PestRoutes CRM

Job description

Passionate about helping people? Looking for a dynamic role where you can make an impact? This is your chance to be part of a fast-growing, customer-focused team at Moxie Pest Control!

Why You'll Love This Role

As an Account Executive, you'll be the go-to person for assisting customers, resolving issues, and making their experience with Moxie top-notch. If you're a problem-solver, a great communicator, and love working in a team environment, this role is for you! We're looking for go-getters who are ready to roll up their sleeves, learn new skills, and help make a difference—both for our customers and within our company.

What You'll Do

Be on the front lines, answering calls and helping customers with their account status
Manage and resolve customer concerns efficiently and professionally
Work with multiple departments to provide seamless customer support
Respond to customer inquiries via SMS, email, and voicemail
Support your teammates to create an exceptional customer experience
Handle accounts pending closure and ensure positive resolutions
Contribute to an awesome, customer-focused company culture

What We're Looking For

Customer-first mindset - You care about creating positive experiences
Strong communication skills - You can talk to anyone, anytime
Problem-solver - You find solutions and take action
Team player - You love working with others and lifting up the team
Tech-savvy - You can quickly learn new software (Google Suite & PestRoutes CRM)
Experience in customer service? Awesome! (Call center, hospitality, service industry, or automotive experience preferred but not required)
Sales & retention experience? Even better! If you've worked in a role where you've helped retain customers or closed deals, we'd love to see what you bring to the table!

Why Moxie?

We're not just a pest control company—we're a team that believes in doing the right thing, being kind, and constantly improving. At Moxie, you'll be part of a supportive, high-energy culture with tons of room to grow!

Here’s What We Offer