Account Benefit Manager

Horizon Blue Cross Blue Shield of New Jersey; The Ironbound (NJ); On-site; USD 79,000 - 106,000; Full time

Benefits offered by this job

Comprehensive health benefits (Medical

Dental/Vision coverage

Retirement Plans

Generous PTO

Incentive Plans

Wellness Programs

Paid Volunteer Time Off

Tuition Reimbursement

Job summary

Horizon Blue Cross Blue Shield of New Jersey is seeking a Benefits Documentation Analyst to interpret and document benefit and account information used by internal teams for accurate service delivery and downstream system readiness.

The role involves off-site client meetings to discuss changes, collaboration with Benefit Coding and CPL/PIBA teams, 30-day post-implementation support, and training of service staff to ensure smooth transitions and ongoing accuracy.

Qualifications

• Bachelor's degree preferred or 5 years of equivalent health benefits experience.
• Minimum 5 years of benefit experience.
• Strong written communication skills.
• Ability to interact with senior level individuals.

Responsibilities

• Interprets and documents benefit and client information for service to clients.
• Conducts off-site client meetings to review benefit documentation and validate changes.
• Coordinates internal review to ensure accurate interpretation of benefit paperwork.
• Reviews designs in new business proposals and develops counter recommendations for benefits not administered.
• Ensures benefit coding is finalized and loaded into production after testing.
• Maintains corporate databases to facilitate auditing.
• Oversees complete implementation of new accounts and troubleshoots enrollment/claims/billing issues for the first 30 days.
• Builds strong relationships with Account Management and internal departments to facilitate implementation of benefit changes.
• Prepares training materials and conducts on-site training.

Skills

Written communication

Education

Bachelor's degree preferred

Job description

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey's health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

About the Role

Interpret and document benefit and account profile information utilized by internal departments to accurately service the client and populate downstream systems.

What You'll Do

• Interprets, documents, reviews, updates and issues all benefit and client documentation for new and existing clients. This documentation will be presented to the client for sign-off and will be utilized as the source material to code claim/enrollment systems, and to write contracts/booklets which legally define benefit obligations to subscribers and clients.
• Conducts off-site client meetings to review benefit documentation, provides recommendations for changes along with cost/saving factors, and obtains client validation.
• Facilitates internal review with appropriate areas to ensure accurate interpretation of the benefit paperwork.
• Reviews designs in new business proposals, prepare non-standards and develop counter recommendations for benefits we can not administer.
• Reviews testing and confirms with Benefit Coding team that coding has been finalized and loaded into production
• Maintains all relevant information in corporate databases to facilitate auditing.
• Works with the CPL/PIBA team to validate and document benefit information on CPL/PIBA.
• Oversees complete implementation of new accounts and trouble shoots enrollment/claim/ billing issues for the first 30 days.
• Attends enrollment meetings.
• Builds strong relationships with Account Management teams and Internal Departments to facilitate implementation of benefit changes, new lines of business for existing clients, and triage benefit related issues.
• Prepare training materials for service team and conduct on-site training.
• Assists with pre-implementation audits.

What You Bring

Education/Experience Requirements:

• Bachelor's degree preferred. In lieu of degree applicant must have 5 years of equivalent and relevant health benefits work experience.
• Requires a minimum of 5 years of benefit experience.
• Requires strong written communication skills.
• Requires ability to interact with senior level individuals ability to interact with senior level individuals.

Additional licensing, certifications, registrations:

• Requires a candidate with a New Jersey State Health/Life License or the ability to procure one within six (6) months of employment
• Certified Employee Benefit Specialist (CEBS) designation preferred.

Knowledge:

• Requires in depth knowledge of HBCBSNJ products.
• Requires knowledge of HBCBSNJ claim and enrollment systems.
• Requires knowledge of Insurance Industry, specifically, Group Health insurance.

Why Horizon?

At Horizon, you'll do meaningful work that directly improves lives-while being supported by a missiondriven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we'd love to hear from you!

Salary Range:

$79,100 - $105,945

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.