Account Associate - State Farm Agent Team Member

Jenwestinsurance; Wilkes-Barre (Luzerne County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hourly + Commission

Performance bonus

Competitive pay

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Jennifer West - State Farm Agent is seeking an Account Associate to support daily operations, grow the agency through meaningful customer relations, and serve as a liaison between customers and departments.

Grow your career by helping customers with policy changes, processing claims, and coordinating with underwriters to ensure timely policy issuance, while enjoying a flexible, sales‑minded environment. Training and development are available.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication abilities.
• Previous experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service and 1:1/col

Job description

Benefits:

• Hourly Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Wilkes Barre, PA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Jennifer West - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.