Account Associate - State Farm Agent Team Member

Kevin Mitchell Ins Agency Inc.; Watertown (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Paid time off

Opportunity for advancement

Paid holidays

Licensing reimbursement

Job summary

Kevin Mitchell Ins Agency Inc. in Watertown, WI is seeking an Account Associate for our State Farm agent team.

You will support daily operations, grow customer relationships, and act as a liaison between clients and agency departments to ensure smooth service. The role offers competitive compensation ($45,000–$65,000 yearly), a 401(k), paid time off, holidays, licensing reimbursement and opportunity for advancement.

Qualifications

• Bilingual Spanish preferred.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Bilingual Spanish

Organizational skills

Customer service

Effective communication

Job description

Account Associate - State Farm Agent Team Member

Full Time in Watertown - WI

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency in 1987 and currently lead a close-knit team of two. My State Farm career began right out of college as a Claim Representative before I had the opportunity to become an agent. After nearly four decades in the industry, I continue to enjoy helping customers protect the people and things that matter most to them.

Outside of the office, I enjoy fishing, traveling, and spending time with my wife and our two children. Family is a big part of my life, and that perspective shapes the way I approach both our customers and my team.

Our agency offers a 401(k), paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We believe in creating a stable, supportive environment where team members can build rewarding careers.

I'm looking for someone who is honest, hardworking, coachable, and leads with integrity. If you're dependable, willing to learn, and want to be part of an established agency with a close-knit team, we'd love to meet you.

ROLE DESCRIPTION

As an Account Associate for Kevin Mitchell - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Compensation $45,000.00 - $65,000.00 per year