Account Associate - State Farm Agent Team Member

Peter-Griffith---State-Farm-Agent; Lubbock (TX); On-site; USD 32,400 - 39,600; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Peter Griffith - State Farm Agent is seeking an Account Associate to support daily operations and customer success. You will help grow the office through meaningful customer relations and serve as a liaison between customer needs and agency departments, proactively marketing relevant products and services.

Join a people-focused team that values integrity, service, and work-life balance. You will contribute to policy updates, claims processing, and collaboration with underwriters to ensure timely

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Experience in insurance

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 1994 and currently lead a team of five. Before joining State Farm, I worked in the lumber sales industry before pursuing the opportunity to own my own business. My wife and I have been married for 35 years, and we're blessed with three children and four grandchildren.

Serving the community has always been important to me. I serve as an elder at my church and sit on the boards of the local Salvation Army and the Park Ridge Crisis Pregnancy Center. I believe in giving back and making a positive impact both inside and outside the office.

Our agency offers PTO, health benefits, a 401(k), licensing reimbursement, and a strong commitment to work-life balance. We believe in supporting our team members while creating opportunities for long-term success.

Our culture is built on integrity, service, and doing the right thing. I'm looking for someone with a strong work ethic, a servant's heart, and a genuine desire to help others. If you're someone who values relationships and wants to make a difference every day, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Peter Griffith - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.