Account Associate - Senior

Abacus Staffing; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading staffing company is seeking an Account Associate to support the Senior Account Manager and sales team. The role involves managing sales functions, enhancing customer satisfaction, and maintaining meticulous order management processes. Ideal candidates will possess strong organizational and analytical skills, with a collaborative spirit to thrive in a dynamic retail environment.

Qualifications

• At least 2 years of experience in retail/wholesale apparel or similar consumer goods.
• Strong organizational skills and effective communication.
• Experience with sales support functions and analytical skills.

Responsibilities

• Support Sr. Account Manager in executing sales plans.
• Manage account documentation and item setup templates.
• Conduct sales analysis and prepare performance reports.

Skills

Analytical

Detail-Oriented

Collaborative

Customer-Service Focused

Proactive

Education

Bachelor's degree in a relevant field

4+ years of combined college education and work experience

Tools

MS Office applications

Excel (V-Lookup, Pivot Tables)

Job description

Account Associate – Sport & Military
Texas
Remote Work Available About the Role
As an Account Associate, you will be integral in supporting the Senior Account Manager and sales team, helping with the seamless execution of sales functions on your account(s). You will provide essential support across multiple areas, from order and sample management and sales analysis to ensuring timely and accurate product deliveries. This role demands strong organizational and analytical skills, and the ability to collaborate across teams.

Your responsibilities will include:

Sales Support: Support the Sr. Account Manager and sales team with "all hands-on deck” mentality to implement initiatives that drive growth and achieve sales targets. Assist in the execution of sales plans and contribute to achieving account objectives.
Day-to-Day Account Management: Manage account documentation and item setup templates and portals. Collaborate with sales team to manage credit memos and financial claims. Support your team's go-to-market activities including sell in and pre-strategy meetings.
Order Management: Manage pre-season order entry, planned unit maintenance, and ensure all account-specific product needs (including sizing tools) are met to achieve on-time, accurate deliveries and seamless order flow with minimized chargebacks. Troubleshoot, as needed, any internal and external customer order and credit challenges to maintain high satisfaction levels.
Sample & Product Management: End-to-end ownership of in-season and pre-season sample lines including ordering, unpacking, logging, tagging and internal/external distribution.
Sales Analysis & Reporting: Populate timely weekly, monthly, quarterly, and seasonal sales and shipping reports and analysis tools to track and communicate business performance.
Relationship Building: Develop strong, collaborative relationships with key internal and external stakeholders, supporting cross-functional initiatives and account-specific needs.
Marketplace Learning: Become a sponge of the retail and fashion industry, the competition, and our product floor maps and site auditing.

Requirements:

• A Bachelor's degree in a relevant field is preferred, or 4+ years of combined college education and work experience in lieu of a degree.
• Experience: At least 2 years of experience in a retail/wholesale apparel business or similar consumer packaged goods industry, with a focus on sales, merchandising, or retail support functions.
• Results-Driven: Takes ownership of performance outcomes and is motivated by achieving results.
• Analytical & Detail-Oriented: Enjoys digging into data and analyzing trends to identify key insights and opportunities with an eye on the details, ensuring deliverables are thorough and on time.
• Collaborative: Works effectively across teams, prioritizes communication, and contributes to a positive, inclusive working environment.
• Customer- Service Focused: Understands the needs of internal and external customers and prioritizes actions that ensure customer satisfaction.
• Proactive & Adaptable: Actively seeks opportunities for improvement and can thrive in a fast-paced, dynamic environment with ability to manage time effectively.
• Technologically Skilled: Proficient in MS Office applications, particularly Excel (V-Lookup, Pivot Tables), and comfortable learning new technologies and reporting tools.

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