Account Associate I

WM; Hartford (CT); Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) employer match

Paid time off

Job summary

WM is seeking an Account Associate I to serve WM's Small/Medium business customers in a remote role. You will help retain and grow the book of business by handling inbound requests and proactive outreach, supporting contract updates, and applying retention strategies.

Based near Baltimore or Pittsburgh, you will collaborate in a team-driven environment, use Salesforce and pricing tools, and contribute to achieving WM's growth objectives with strong communication and negotiation skills.

Qualifications

• High School Diploma or GED (accredited).
• 1 year B2B account management, inside sales (phone based sales), and/or customer service experience that includes a sales component.

Responsibilities

• Communicates clearly to drive customers’ actions.
• Manage retention and acquisition goals and opportunities.
• Document customer interactions across systems like Salesforce.com.
• Support team-based queue and retain/grow WM book of business.
• Analyze reports and perform general admin duties as needed.

Skills

Inside sales

Account management

Customer service

Sales negotiation

Education

High School Diploma or GED (accredited)

Job description

I. Job Summary

This is a remote position and does not require regular office attendance. However, candidates must reside within 50 miles of the Baltimore, MD or Pittsburgh, PA metro area.

The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.

II. Essential Duties and Responsibilities

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

III. Qualifications

A. Required Qualifications

• High School Diploma or GED (accredited)
• 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Pay: The expected base pay range for this position is $20.00-$21.00 an hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is

eligible for monthly commission.

Equal Opportunity Employer: Minority/Female/Disability/Veteran