Account Assistant - Japanese Bilingual

A-STAFFING, INC.; Torrance (CA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

A-STAFFING, INC. is looking for a Japanese Bilingual Account Assistant in Torrance, California. This position requires proficiency in business-level Japanese and a college degree. Responsibilities include assisting account representatives, providing administrative support, and ensuring accurate client management within the AMS360 system.

This role supports hybrid work after the first three months. Candidates should be prepared for in-office work initially and possess advanced Excel skills along with effective communication abilities. The salary ranges from $45,000 to $60,000 annually.

Qualifications

• 1-3 years of experience in office work with a basic understanding of business.
• Proficiency in computers for various tasks.

Responsibilities

• Assist Account Representative with day-to-day client services.
• Provide administrative support to Employee Benefit Manager.
• Maintain accuracy of the broker's administration system.

Skills

Proficiency in business-level Japanese

Effective written and verbal communication skills

Advanced skills in Excel

Experience in Microsoft Office (Excel, PowerPoint, Outlook)

Education

College Degree or equivalent experience

CA Life and Health License

Tools

AMS360

Adobe Creative Cloud

Job description

About the job Account Assistant - Japanese Bilingual

• Division: Employee Benefits
• Report To: Manager
• Location: Torrance, California (Work in the office every day for the first 3 months. Then Hybrid of 2 days working from home.)
• Working Hours: 9 AM - 5 PM, Mondays - Fridays, 1 hour paid lunch break, possible overtime on weekdays after 5 PM
• Salary Range: $45,000 - $60,000, annually

Job Duties:

• Assist Account Representative for day-to-day services for clients including claims, billing eligibility, and service issues
• Assist renewal process, enrollments, terminations, and COBRA
• Provide administrative support to Employee Benefit Manager and Account Representatives
• Prepare, format, and edit a range of documents
• Create and interpret a variety of reports
• Organize market research
• Analyze questionnaires and other forms of feedback
• Have a clear understanding of carriers product offerings and processes to maintain efficient workflow
• Follow broker policies and procedures including reviewing client policies and maintaining client files
• Ensure accuracy of the broker's administration system, AMS360, in a timely manner
• Assist implementation activities for new and existing clients
• Assist in completion and processing of applications
• Assist Account Representative schedules, prepare for, and open enrollment meetings
• Collect forms/data/schedules for regulatory compliance
• Maintain a marketing database
• Comfort with multi-tasking in a deadline-driven environment

Additional Tasks

• Tasks that are assigned by the Manager

Requirements and Preferences:

• Obtaining CA Life and Health License within 3 months from the starting date is required
• College Degree or equivalent experience
• 1-3 years experience in office work and understanding of basic business
• Experience in Microsoft Office Excel, PowerPoint and Outlook
• Experience using computers for a variety of tasks
• Competency in Microsoft applications including Word, Excel, Outlook and aptitude to learn new systems (Zywave, Employee Navigator, Applied Epic)
• Effective written and verbal communication skills
• Experience with Adobe Creative Cloud (Adobe Photoshop, Adobe Premiere) is a plus
• Proficiency in speaking, reading and writing in business-level Japanese and English
• A high level of attention to detail
• Ability to work effectively within a team and independently
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• Must be a team player willing to assist with projects and matters that arise
• Must be responsible and productive both independently and with others
• Must be creative, flexible, curious, and willing to try new things
• Should be emotionally intelligent, forgiving, resilient, and solution oriented

Technical Proficiency:

• Advanced skills in Excel and strong proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Adobe PDF)
• Strong data analysis and reporting capabilities, with proven ability to provide data-driven insights

Personal Attributes:

• Highly responsible, productive, and effective both independently and in team settings
• Creative, flexible, and curious, with a willingness to try new approaches and solutions
• Emotionally intelligent, resilient, solution-oriented, and able to maintain professionalism under pressure

Travel Required: May travel within the U.S. for customer service such as enrollment meetings and strategy meetings