Account Analyst - Remote (Rhea County, TN ONLY)

Edfinancial Services; Dayton (TN); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Account Analyst for a remote role in Rhea County, TN. This entry-level position focuses on processing borrower requests and ensuring a high standard of customer service. The ideal candidate will thrive in a collaborative environment, demonstrating strong attention to detail and effective communication skills. Join a team dedicated to maintaining quality and compliance while supporting customers in their financial journey. This role offers the opportunity to develop skills in accounting and finance within the higher education sector, making a meaningful impact on borrowers' experiences.

Qualifications

• Strong attention to detail and ability to maintain processing standards.
• Excellent communication skills for customer interactions.

Responsibilities

• Process borrower requests and guarantor reports accurately.
• Respond to customer inquiries and resolve issues promptly.

Skills

Attention to Detail

Customer Service

Data Entry

Communication Skills

Education

High School Diploma

Job description

Account Analyst - Remote (Rhea County, TN ONLY)

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Job Description

The Account Analyst role is a REMOTE opportunity for Dayton, Spring City, and Graysville, TN applicants. Employees are expected to maintain a positive attitude and professional work environment while accurately processing borrower requests, guarantor reports, updates, and school certifications. Attention to detail is essential for maintaining processing standards. The role involves receiving inbound calls and making outbound calls to potential customers, using scripts and information to promote products and services effectively. Responsibilities include addressing customer inquiries, providing accurate information, and resolving issues promptly and professionally, in compliance with all applicable regulations and policies. The role requires sound judgment and team collaboration to support customer inquiries and uphold a quality work environment.

Key responsibilities include:

• Maintaining a positive work atmosphere through professional communication and behavior.
• Processing enrollment or demographic changes from guarantors, borrowers, schools, and national databases.
• Responding to credit disputes and update requests from borrowers.
• Answering emails from borrowers.
• Processing assigned document tasks per guidelines.
• Reporting assistance needs to supervisors before 3:00 pm.
• Meeting departmental processing standards: tasks per hour and a QA score of 96% or higher.
• Performing miscellaneous data entry projects as assigned.
• Ensuring confidentiality and security of data and systems.
• Maintaining necessary certifications and staying updated on system changes.
• Cross-training in departmental specialty queues as needed.
• Adhering to schedules for calls, chats, and emails.
• Meeting daily and monthly goals and proactively improving job performance.
• Utilizing training resources and working overtime as needed.

Minimum Requirements

Regular attendance is essential.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Accounting/Auditing and Finance
• Industry: Higher Education