Account Advisor Boise, ID

Sounder Benefits, Inc.; Boise (ID); Remote; USD 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a dynamic Account Advisor to enhance client experiences in the Employee Benefits sector. This role involves providing exceptional service, managing annual renewals, and navigating complex client needs with urgency and accuracy. The ideal candidate will thrive in a remote work environment while utilizing their expertise in group benefits and customer service. This position offers a unique opportunity to grow within the insurance industry, supporting clients through their benefits journey and ensuring compliance with regulations. If you are detail-oriented and passionate about client satisfaction, this role is a perfect fit for you.

Qualifications

• 3+ years in Employee Benefits with strong customer service skills.
• Detail-oriented with experience in managing annual renewals and Open Enrollment.

Responsibilities

• Provide seamless client and member service experiences.
• Manage annual renewals, Open Enrollment, and client inquiries.
• Assist with client onboarding and administrative tasks.

Skills

Group Benefits experience

Customer service skills

Detail oriented

Problem-solving

Communication skills

Knowledge of Affordable Care Act (ACA)

Ability to navigate Google Suite

Phone and email etiquette

Education

Associates or Bachelor degree

Tools

Google Suite

PC or Mac

Job description

Sounder Benefits is a strategic benefits solution, built to help mid-sized and high growth businesses offer market leading benefits that reduce cost and admin complexity, improve access to care, and increase employee satisfaction.

In a world where innovation and technology are enabling faster, better decisions in every sector, midsize employers find it overwhelming to keep up with offering best in class benefits. Sounder Benefits offers a complete set of solutions enabling them to access innovation, craft bespoke benefits strategies, and confidently navigate a complex benefits landscape.

Sounder Benefits employs a unique blend of innovative & data-driven decision making technology, industry leading advisors, and white-glove service.

About the Job:

We are looking for a dynamic, self-motivated, and accomplished Account Advisor that is interested in building best solutions in the Employee Benefits space. The individual will be working within the servicing division to provide seamless client and member service experiences. The ideal candidate will be comfortable with speaking over the phone or by email and handle all servicing requests. Additional responsibilities include managing annual renewals, Open Enrollment, and day-to-day client inquiries. The candidate will be located in Idaho, preferably near Boise, and is able to work remotely. This position does require you to hold an active license in Life and Health.

Job Expectations:

• Group Benefits experience (Medical, Dental, Vision, Disability, Life Insurance, Voluntary Products, Fringe Benefits, and Compliance)
• Outbound calls and emails
• Schedule meetings with Benefit Administrators
• Research and compile data
• Ability to navigate Google Suite - Calendar, Drive, Sheets, Slides and Gmail
• Able to strike up a conversation
• Detail oriented
• Ability to navigate PC or Mac
• Affordable Care Act (ACA) knowledge
• Act with a sense of urgency for incoming inquiries
• Responsible for annual renewals
• Fully Insured, Level-Funded and Self-Insured working knowledge
• Relentless need to problem solve client issues

Qualifications:

• 3+ years experience working in Employee Benefits
• Must have at minimum an associates or bachelor degree
• Located in Boise, Idaho metro area
• Full Time

Job Description:

The candidate will be heavily involved in client retention and supporting client’s needs, issues and complex matters. While working with a sense of urgency, the Account Advisor will address incoming inquiries timely and with accuracy.

Customer service skills are a must as well as phone and email etiquette. The individual will have an opportunity to learn more about the Insurance industry and expand their knowledge and skill sets.

At the direction of the VP of Brokerage, the Account Advisor will assist with administrative tasks as needed for the purpose of client acquisition.

The candidate will have an opportunity to assist with client onboarding. Must be detail oriented and be dedicated to providing a positive experience for our clients and prospective clients.

Other tasks the candidate can expect to manage include, but are not limited to: handling a client’s annual renewal, assisting with claims navigation for a client’s employee, Open Enrollment presentations, preparing client and employee-facing materials, quarterly claims review utilizing technology, sharing industry news with clients, resolving client or employee-related issues, compliance audits, and being a dependable and reliable Account Advisor for all assigned clients.