Account Administration Associate

Figure Lending; Reno (NV); On-site; USD 52,000 - 59,800; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

HSA/FSA

401(k)

Paid time off

Job summary

Figure Lending in Reno, NV seeks an AAA Servicing teammate to provide product, technical and educational support to our customers and third parties across multiple loan products.

You will handle inquiries, educate customers on servicing procedures, process loan docs and payments, and help improve processes to drive customer success. A quick, collaborative learner with strong communication will thrive in our fast-paced, security-conscious environment.

Qualifications

• 1+ years in a customer-facing or administration role.
• BA/BS from an accredited university preferred.
• Reliable team player with dependable work ethic.
• Customer service experience with loan products (HELOC, Mortgage, Personal Loans) preferred.
• 2 years of loan administration functions (Escrow, Subordinations, payments) preferred.

Responsibilities

• Be the first point of contact and promote brand recognition by ensuring unrivaled support to our customers via email and outbound calls.
• Handle customer and third‑party inquiries via omnichannel communication with exceptional customer service for all of Figure’s products.
• Educate customers on servicing processes and procedures with knowledge and enthusiasm.
• Conduct loan administration duties such as loan documentation reviews/requests, payment assistance processing, etc.
• Gather key insights and assist in process improvement for Figure’s products and services and the impact on our customer experience.
• Collaborate and process requests from other Figure internal operational departments.
• Provide technical support and troubleshooting on a variety of potential issues.
• Contribute to an exciting and vibrant office environment and team dynamic.

Skills

Customer service

Team player

Excellent communication

Education

Bachelor's degree

Job description

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield‑bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We are looking for driven, customer service‑oriented teammates, curious about innovative blockchain technology and financial services. In the AAA role in the Servicing department, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our existing customers and third parties across multiple loan products.

Your effective communication, task‑driven problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions across multiple product lines with knowledge and empathy.

What You’ll Do

• Be the first point of contact and promote brand recognition by ensuring unrivaled support to our customers via email and outbound calls
• Handle customer and third‑party inquiries via omnichannel communication with exceptional customer service for all of Figure’s products
• Educate customers on servicing processes and procedures with knowledge and enthusiasm
• Conduct loan administration duties such as loan documentation reviews/requests, payment assistance processing, etc.
• Gather key insights and assist in process improvement for Figure’s products and services and the impact on our customer experience
• Collaborate and process requests from other Figure internal operational departments
• Provide technical support and troubleshooting on a variety of potential issues
• Contribute to an exciting and vibrant office environment and team dynamic

What We Look For

• 1+ years in a customer‑facing or administration role
• BA/BS from an accredited university preferred
• Proven background in being a dependable and reliable team player
• Customer service experience with loan products such as HELOC, Mortgage, Personal Loans preferred
• 2 years of loan administration functions (Escrow, subordinations, payments, etc.) preferred
• Flexibility and adaptability to ongoing refinements in process and structure
• Confident, friendly, and compassionate communication skills
• Successfully complete the required compliance training
• A positive and problem‑solving approach to customer service
• Ability to instill trust and rapport with customers
• Process‑driven organizational skills
• A quick and flexible learning style with the ability to navigate new technology platforms
• Adhere to all company security policies and data handling procedures.
• Complete mandatory security awareness training within required timeframes.
• Promptly report any suspected security incidents or suspicious activity to the Security team.

Compensation & Benefits

Earn up to $59,800 a year in total compensation with a 15% annual bonus target paid monthly. This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

• Comprehensive medical, dental, and vision coverage, 100% employer‑paid premiums for employees and dependents on select plans
• Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
• Employer‑paid life and disability insurance
• 11 observed holidays and PTO plan
• Up to 12 weeks of paid family leave
• Continuing education reimbursement

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

As set forth in Figure Lending’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.