Accommodations Coordinator

Peckham, Inc.; Lansing (MI); On-site; USD 52,000 - 70,000; Full time

Job summary

Peckham, Inc. is seeking an Accommodations Coordinator to administer and improve the accommodations program, serving as the primary contact for workplace accessibility requests.

You will manage the process end-to-end, ensure compliant documentation, and collaborate with HR and leaders to support equitable access to opportunities and resources. The role requires 3+ years in HR-related fields, knowledge of ADA/ADAAA and related regulations, and proficiency with Workday or HR case management

Qualifications

• Excellent interpersonal, communication, and conflict-resolution skills.
• Ability to interpret policies, analyze information, and exercise sound judgment.
• Experience with HRIS systems, case management tools, and reporting platforms.
• Knowledge of ADA, ADAAA, FMLA, PWFA, and related employment regulations.
• Experience coordinating multiple complex cases, projects, and priorities.

Responsibilities

• Manage accommodation requests from intake through implementation and resolution.
• Facilitate the interactive process with employees, leaders, healthcare providers, and internal stakeholders.
• Serve as the primary point of contact for accommodation-related questions, guidance, and support.
• Review requests and documentation to determine next steps and follow-up.
• Coordinate accommodations with HR, Benefits, Safety, Facilities, IT, and operations.

Skills

Communication skills

Interpersonal skills

Attention to detail

Discretion

Education

High School Diploma

Bachelor’s degree in HR/Business (nice to have)

Tools

Workday

HRIS

Microsoft Office

Job description

Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.

At Peckham, people matter. A whole lot. Working at Peckham means you’ll find a safe space to grow, the freedom to take risks and an opportunity to succeed. When you choose Peckham, you choose more than a job—you join a mission-driven community that values connection, inclusion and personal growth. Our supportive and flexible environment offers holistic and rewarding work experiences tailored to your needs and emphasizing your wellbeing. Integrated into every role is the opportunity to support Peckham’s mission, make a lasting impact on people, and uplift our community.

A Brief Overview

The Accommodations Coordinator is responsible for administering, coordinating, and continuously improving Peckham's accommodations program. This role serves as the primary point of contact for employees, leaders, Human Resources, Human Services, and other stakeholders regarding workplace accommodations and accessibility-related requests. The Accommodations Coordinator manages the accommodations process from intake through resolution, ensuring timely, consistent, and compliant administration of accommodation requests. The role facilitates the interactive process, maintains accurate documentation, provides guidance to leaders and employees, monitors case timelines, and drives continuous improvement of accommodations-related policies, procedures, systems, and reporting. This position is essential to ensuring employees have equitable access to opportunities, resources, and support needed to perform the essential functions of their roles.

What you will do

• Manage workplace accommodation requests from intake through implementation and resolution.
• Facilitate the interactive process with employees, leaders, healthcare providers, and internal stakeholders.
• Serve as the primary point of contact for accommodation-related questions, guidance, and support.
• Review requests, documentation, and supporting information to determine next steps and ensure appropriate follow-up.
• Coordinate accommodations with Human Resources, Human Services, Benefits, Safety, Facilities, IT, and operational leaders.
• Monitor accommodation case progress and ensure timely follow-up and resolution of requests.
• Maintain accommodation records, case files, and documentation in accordance with company policies and legal requirements.
• Administer accommodation workflows and documentation within Workday and other designated systems.
• Provide guidance and education to employees regarding accommodation processes, expectations, and best practices.
• Monitor and report on accommodation metrics, trends, service levels, and program effectiveness.
• Ensure consistent application of accommodation policies, procedures, and documentation standards.
• Identify and escal complex, high-risk, or sensitive accommodation matters as appropriate.
• Monitor case volumes, response times, service levels, and program effectiveness.
• Develop and maintain accommodation resources, tools, templates, and reference materials.
• Deliver training and education on accommodations, accessibility, and related processes.
• Recommend and implement process improvements that enhance efficiency, compliance, and employee experience.
• Participate in audits, compliance reviews, and documentation assessments.
• Support policy development, updates, and process documentation related to accommodations and accessibility.
• Collaborate on system enhancements, workflow optimization, and reporting improvements.
• Research and stay updated on accommodation trends, best practices, and regulatory updates to support program effectiveness.

What you will Need

• High School (HS) Diploma
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
• 3 + Years of professional experience in Human Resources, employee relations, leave administration, accommodations, benefits, case management, workforce development, or a related field.
• Experience coordinating multiple complex cases, projects, and priorities simultaneously.
• Knowledge of workplace accommodations, disability inclusion, and employee support practices.
• Understanding of ADA, ADAAA, FMLA, PWFA, and related employment regulations.
• Ability to interpret policies, analyze information, and exercise sound judgment.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Ability to manage sensitive and confidential information with discretion.
• Strong attention to detail and follow-through.
• Ability to balance employee support with operational and business needs.
• Proficiency with HRIS systems, case management tools, Microsoft Office, and reporting platforms.
• Nice to have Bachelors degree in Human Resources, Business Administration, Social Work, Rehabilitation Counseling, Organizational Development, or other related field.
• Experience using Workday or other HR case management systems.
• SHRM Certification

Physical Demands: Office and Administrative Support

The general nature of this position operates in a professional office environment. The environment has standard office lighting, temperature, and noise levels. The role involves prolonged periods working on a computer and engaging in virtual or in-person meetings. Additionally, it also requires the ability to sit for extended periods, use standard office equipment, and perform repetitive tasks such as typing and data entry. The role may involve light lifting (up to 20 pounds) and occasional standing or walking.

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled.

Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: Email us at [e-mail] Call us at [phone] Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm).

Business Line: Human Resources Location: Lansing, MI Worker Sub-Type: Staff Member

ABOUT PECKHAM

MISSION

Peckham is a nonprofit community vocational rehabilitation organization, a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world‑class excellence.

VISION

To prove that people with disabilities and other barriers are more than capable of delivering world‑class, high‑quality products and solutions.

PECKHAM is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled.

Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law Peckham participates in the E‑Verify program. For more information please click follow this link For information on Immigrant and Employee Rights (IER), follow this link Pay Transparency Nondiscrimination Provision

REASONABLE ACCOMMODATION NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. [1] Section 503 of the Rehabilitation Act of 1973, as amended. For more information on the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. Visit www.peckham.org to learn more.