Accommodation Support Desk Officer - US Housing Services

Foreign, Commonwealth and Development Office; Washington, Baltimore (District of Columbia, MD); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Generous leave

Competitive insurance options

Top-tier 401(k) programme

World-class learning and development

Job summary

Foreign, Commonwealth and Development Office in Washington D.C. is offering an exciting opportunity to join the British Defence Staff United States (BDSUS) Accommodation Support Team as an Accommodation Support Team Desk Officer, supporting housing needs for the MOD footprint.

You will work within the United States Support Group (USSG) at the Embassy, delivering accommodation services, including guiding staff with self-sourcing permanent accommodation, managing furniture deliveries and moving

Qualifications

• Experience in customer service and fast-paced environments.
• Strong communication and problem-solving skills.
• Willing to work in the US and obtain security clearance.

Responsibilities

• Liaising with and supporting the accommodation needs of the posted footprint (c.60%).
• Support with MOD-leased properties in the local DC, MD, VA (DMV) area and self-sourced properties across the wider footprint, including policy advice and lease approvals.
• Act as the initial customer contact point for accommodation and furniture linked enquiries ensuring the timely resolution of requests.
• Allocate furniture to customers within the specified locations, ensuring timely delivery upon arrival and successful pick-up upon departure of personnel.
• Conduct March-Ins and March-Outs with local DC, MD, VA (DMV) area-based personnel, supporting with resolution of any landlord disputes, and managing the process for the return of security deposits.
• Place purchase orders with vendors, monitor status, requisition, and receive goods and services accurately and efficiently in specified accounting systems.
• Liaise with the Embassy Finance Team to arrange timely payments of any accommodation-related expenses.
• Collaborate with other BDSUS support services to ensure a cohesive customer output.
• Maintain up-to-date records on financial systems and ensure data accuracy and compliance with MOD policies.
• Assist with the upkeep and management of all records and management information.
• Support with any other roles necessary within the Accommodation Team.

Skills

Interpersonal skills

Organisational skills

Customer service

Driving licence

MS Office

Seasonal work readiness

Positive attitude

Legal right to work in US

Job description

Foreign, Commonwealth and Development Office in Washington D.C. is offering an exciting opportunity to join the British Defence Staff United States (BDSUS) Accommodation Support Team as an Accommodation Support Team Desk Officer, supporting housing needs for the MOD footprint.

You will work within the United States Support Group (USSG) at the Embassy, delivering accommodation services, including guiding staff with self-sourcing permanent accommodation, managing furniture deliveries and moving