Accommodation Coordinator

Spectrum; Yorkwood (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Spectrum is seeking an Accommodation Coordinator to guide employees through the accommodations process, ensuring accurate, compliant handling of requests under ADA and company policy. You will be a primary contact for claims administration, resolving inquiries with a high degree of accuracy and professionalism.

You’ll navigate multiple HR systems, update the case management system, and escalate issues when needed to ensure timely, high-quality service for employees.

Qualifications

• Associate’s degree in Business Administration, Human Resources, related field; or equivalent work experience.

Responsibilities

• Provide excellent customer responsiveness to communications from HR, COE staff and employees.

Skills

English proficiency

Problem solving

MS Office (Outlook, Excel, Word)

Analytical skills

Verbal and written communication

Confidentiality

Teamwork

Education

Associate’s degree or equivalent

Tools

Oracle

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your attention to detail and communication skills help employees access the support they need? As an Accommodation Coordinator at Spectrum, you will guide employees through the accommodations process, ensuring their requests are processed accurately and efficiently in compliance with ADA and company policies. Your work will be critical in upholding service standards and delivering a smooth, supportive experience for every employee.

How You’ll Make an Impact

• Provide excellent customer responsiveness to communications received from Human Resources (HR), HR Center of Excellences (COE) staff and employees
• Serve as a primary point of contact for administration of accommodation claims
• Inform employee of documentation required to process accommodation claims, required time frames, and claims status either by phone, written correspondence and/or claims system
• Request medical information to determine if the employee meets the requirements under federal ADA, state, and/or Spectrum requirements for a qualifying condition
• Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues and routine HR questions
• Update the case management system with transaction specific information and supporting documentation; maintain expertise to navigate and accurately record information with several business systems/applications including HR data (Oracle), case management tracking and vendor websites
• Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns; escalation issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
• Refer cases as appropriate to Accommodation Specialist
• Manage time effectively to ensure customer satisfaction results and adherence to Service Level Agreements

Working Conditions

• Office environment
• Must be able to work the hours between 8am-6:30pm EST, Monday-Friday
• Ability to work a flexible schedule

What You’ll Bring to Spectrum

Required Qualifications

Education

• Associate’s degree in Business Administration, Human Resources, related field; or equivalent work experience

Experience

• 1+ years of human resources experience

Skills

• Ability to read, write, speak and understand English
• Ability to problem solve in a high-volume, production-oriented environment
• Proficient in Microsoft Office programs including Outlook, Excel and Word
• High level of analytical and interpretive skills
• Clear and effective verbal and written communication skills
• Ability to maintain confidentiality
• Ability to work in a team environment

Preferred Qualifications

Experience

• Claims management experience

Skills

• Knowledge of leave of absence, FMLA, STD, LTD, ADA and workers’ compensation administration

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.