Accessible Technology Support Specialist

Montana State University - Office of Student Engagement; Bozeman (MT); On-site; USD 61,000 - 75,000; Full time

Job summary

Montana State University is seeking an Accessible Technology Support Specialist to coordinate technology-enabled accessibility services and ensure ADA Title II compliance across campus.

The role focuses on assisting students, employees, and visitors by managing assistive technology, providing training, and partnering with IT and academic units to improve digital accessibility.

Qualifications

• Requires bachelor’s degree or equivalent in instructional technology, information systems, accessibility, or related field.
• Experience supporting individuals with disabilities and a commitment to accessibility and inclusion.
• Working knowledge of captioning workflows and learning management systems (Canvas) and video platforms (Panopto).

Responsibilities

• Assess assistive technology needs of students with disabilities and recommend tools.
• Coordinate accommodations including CART, sign language interpreters, and captioning.
• Manage lifecycle of accessibility technology with campus partners.
• Support WCAG 2.1 AA compliance and regulatory requirements.
• Provide training on assistive technologies and promote inclusive practices.
• Collaborate with campus units to advance digital accessibility.

Skills

Accessibility knowledge

Communication skills

Project coordination

Training and consultation

Education

Bachelor’s degree or equivalent

Tools

Canvas

Panopto

LMS accessibility tools

Job description

Position Details

Position Information

Announcement Number STAFF - VA - 27093

For questions regarding this position, please contact:

Wendy Guido

[e-mail]

406-994-5329

Classification Title Program Mgr Working Title Accessible Technology Support Specialist Brief Position Overview

The Accessible Technology Support Specialist coordinates on the delivery of technology-enabled accessibility services to ensure Montana State University meets ADA Title II requirements and provides effective communication classroom supports. This role advances equitable access to academic and public programming by overseeing effective communication access needs and accommodations, supporting digital content accessibility in learning environments, and managing assistive technology systems across campus. Through cross-campus collaboration and proactive outreach, the position strengthens institutional capacity for inclusive design and sustained compliance.

Position Number 4M1299 Department Disability & Re-entry Services Division Others under the President Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary $34.62 per hour, commensurate with experience, education, and qualifications. Contract Type Classified Salary If other, please specify Recruitment Type Open

General Statement

This position provides specialized expertise in assistive technology, digital accessibility, and effective communication access to ensure students, employees, and visitors can fully participate in university programs, services, and activities.

Duties and Responsibilities

• Assess and determine the assistive technology needs of students with sensory and mobility related disabilities; recommend, implement, and support appropriate tools to enhance access, retention, and academic success, including maintaining case documentation to evaluate effectiveness and outcomes.
• Collaborate with faculty and other departments on the coordination, delivery, and quality of effective communication accommodations, including CART, American Sign Language interpreters, captioning, assistive listening systems, audio description and related services for courses, events, and public meetings, ensuring integration with campus audiovisual systems.
• Manage the full lifecycle of accessibility technology and equipment in collaboration with campus technology partners, including but not limited to assistive listening systems, signage inventory, maintenance, distribution, upgrades, and troubleshooting.
• Support and advance institutional compliance with WCAG 2.1 AA and related accessibility standards by addressing barriers in digital content, public spaces, and university systems while staying current on regulatory requirements and emerging best practices.
• Provide training and consultation for students, faculty, and staff on assistive technologies, software tools and accessible practices; build strong partnerships and deliver coordinated outreach to promote a proactive, campuswide approach to digital accessibility.
• Integrate and meet regularly with campus partners including University Information Technology, Academic Technology, Auxiliary Services, Center for Faculty Excellence, Library Staff and faculty support units to advance digital accessibility and streamline service delivery.
• Use data and analytics to assess, audit, and improve the effectiveness of accessibility services, training, and outreach efforts.
• Partner with procurement and vendors to incorporate accessibility requirements into contracts, manage vendor relationships, and increase utilization and delivery of accessible technology related services and tools.
• Perform other duties as assigned.

Required Qualifications – Experience, Education, Knowledge & Skills

• Bachelor’s degree or equivalent experience in instructional technology, information systems, accessibility, or related field
• Experience supporting individuals with disabilities and learning differences or a strong demonstrated commitment to accessibility and inclusion
• Working knowledge of captioning workflows, learning management systems such as Canvas, and video platforms such as Panopto, including coordination with external vendors
• Foundational understanding of ADA Title II, effective communication requirements, and accessibility evaluation methods
• Strong communication skills with the ability to build rapport and provide training and consultation to varying audiences
• Proven organizational and project coordination skills, with the ability to manage multiple priorities and stakeholders

Preferred Qualifications – Experience, Education, Knowledge & Skills

• Demonstrated experience remediating digital documents and content, including Word, PowerPoint, PDFs, and web materials, to WCAG 2.1 AA standards
• Professional certification in accessibility, such as IAAP CPACC/WAS, or equivalent applied experience
• Experience with LMS accessibility tools such as YuJa, Panorama or other similar platforms
• Knowledge of assistive technologies, screen readers, magnification tools, sensory supportive technologies, as well as assistive listening systems
• Experience using data informed decision making, including basic reporting and dashboard development

Requirements

The Successful Candidate Will Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time. Occasional after-hours work may be required in order to facilitate technology related accessibility practices at campus events and activities.

Posting Detail Information

Number Of Vacancies 1 Desired Start Date Upon Completion Of a Successful Search Position End Date (if Temporary) Open Date Close Date Applications Will Be

Special Instructions

This position is not eligible for new sponsorship.

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Applicant Documents

Required Documents

• Resume
• Cover Letter